{"id":97,"name":"Shane Goldberg","url":"","description":"Shane Goldberg is Principal and Founder of <a href=\"http:\/\/www.custcore.com.au\">CustCore Consulting<\/a>. CustCore is a boutique consultancy firms which is focused on helping companies of all sizes to WOW their customers by unlocking new areas of growth through defining, measuring and improving customer experiences across all parts of their customer's journeys, with an emphasis on customer insights, strategy, process improvement and customer centric cultural change.  You can connect with Shane on <a href=\"https:\/\/www.linkedin.com\/in\/shanegold\/\" \/>LinkedIn here<\/a>.","link":"https:\/\/flevy.com\/blog\/author\/shane-goldberg\/","slug":"shane-goldberg","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/a791bd22659c808de60dc73d02e332b9?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/a791bd22659c808de60dc73d02e332b9?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/a791bd22659c808de60dc73d02e332b9?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users"}]}}