{"id":80,"name":"Don Peppers","url":"","description":"Recognized for more than 20 years as one of the world's foremost thought leaders on customer-focused business strategies, Don Peppers is an acclaimed author, speaker, and a founding partner, with Martha Rogers, Ph.D., of <a href=\"http:\/\/www.1to1media.com\/speaking\/\" \/>Peppers &amp; Rogers Group<\/a>, a leading customer-centric management consulting firm.  In 2015, SatMetrix ranked Don and Martha as the world\u2019s #1 most influential authorities on customer experience management.  Don is a world class speaker who presents on a broad range of strategic topics across a wide variety of industries.   And, as a top 100 \u201cInfluencer\u201d on LinkedIn, Don has more than 260,000 followers for his regular blog posts on innovation, technology, customer experience, and corporate culture.  You can connect with Don on <a href=\"https:\/\/www.linkedin.com\/in\/donpeppers\">LinkedIn here<\/a>.","link":"https:\/\/flevy.com\/blog\/author\/don-peppers\/","slug":"don-peppers","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/f751cf3278ea02620c8b3d7f847f8e29?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/f751cf3278ea02620c8b3d7f847f8e29?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/f751cf3278ea02620c8b3d7f847f8e29?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users"}]}}