{"id":9588,"date":"2021-08-27T01:01:12","date_gmt":"2021-08-27T06:01:12","guid":{"rendered":"https:\/\/flevy.com\/blog\/?p=9588"},"modified":"2026-01-20T11:55:22","modified_gmt":"2026-01-20T16:55:22","slug":"5-strategies-to-help-improve-your-customer-service-standards","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/5-strategies-to-help-improve-your-customer-service-standards\/","title":{"rendered":"5 Strategies to Help Improve Your Customer Service Standards"},"content":{"rendered":"

\"\"Happy customers are integral to any business. In fact, they\u2019re more important than informed purchasers. According to Harvard professor Gerald Xaltman, 95% of our buying decisions<\/a> are made by our subconscious emotions, and most buyers will spend more for better customer service.\u00a0 A decent custom software company<\/a> can create a perfect app for your business, but a high customer satisfaction rate is not only about software.\u00a0 To improve your customer service standards, follow these 5 bulletproof strategies.<\/p>\n

1. Encourage Customer Feedback<\/h2>\n

If you don\u2019t know what your customers want, you\u2019ll have a difficult time making them happy.<\/p>\n

Although receiving feedback can be intimidating, it\u2019s better to know what’s wrong than to take shots in the dark. To get an understanding of how each agent performs, set up a customer survey at the end of each call, chatbox, or email conversation along with an incentive. Your customers will love providing feedback if they receive a small gift for their troubles.<\/p>\n

2. Use the Right Email Management Software<\/h2>\n

A whopping 57% of customers prefer email<\/a> over other digital service channels, making it the most preferred way to speak with your agents. At the same time, your buyers have higher expectations for customer service today than they did even a year ago, so you must keep turnaround times low even when you\u2019re handling a large volume of emails.<\/p>\n

Email management software<\/a> can help improve your customer service standards greatly because it allows for accountability, better inbox management, and automated solutions. To further boost efficiency and reduce response times, companies should automate support tickets<\/a> so that routine inquiries are routed and triaged instantly without manual overhead. Plus, you can hand out customer satisfaction surveys with greater ease!<\/p>\n

3. Hire or Train the Right Customer Service Professionals<\/h2>\n

The best customer service agents are appropriately trained and have a personality suited for the role. Your workforce must include people who have the following qualities and skills:<\/p>\n