{"id":7549,"date":"2021-02-19T07:10:57","date_gmt":"2021-02-19T12:10:57","guid":{"rendered":"https:\/\/flevy.com\/blog\/?p=7549"},"modified":"2021-02-06T15:13:37","modified_gmt":"2021-02-06T20:13:37","slug":"employee-engagement-measurement-improvement","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/employee-engagement-measurement-improvement\/","title":{"rendered":"Employee Engagement: Measurement &#038; Improvement"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright size-medium wp-image-7556\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Employee-Engagement-Measurement-Stock-image-1-300x208.jpg\" alt=\"\" width=\"300\" height=\"208\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Employee-Engagement-Measurement-Stock-image-1-300x208.jpg 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Employee-Engagement-Measurement-Stock-image-1-768x534.jpg 768w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Employee-Engagement-Measurement-Stock-image-1-1024x712.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><a href=\"https:\/\/flevy.com\/business-toolkit\/employee-engagement\">Employee Engagement<\/a> has emerged as one of the significant pillars on which the <a href=\"https:\/\/flevy.com\/business-toolkit\/competitive-advantage\">Competitive Advantage<\/a>, <a href=\"https:\/\/flevy.com\/business-toolkit\/workplace-productivity-wp\">Productivity<\/a>, and <a href=\"https:\/\/flevy.com\/business-toolkit\/growth-strategy-growth\">Growth<\/a> Strategy of an organization rests.\u00a0 Employee Engagement has many facets.\u00a0 To assess an organization\u2019s current status of Employee Engagement, executives need to devise a measurement system.\u00a0 Measuring Employee Engagement is vital in shaping Employee Engagement Strategies that help propel the organization towards growth.<\/p>\n<p>A framework that is quite effective in measuring the existing levels of Employee Engagement and devising strategies based on the individuals\u2019 requirements is the \u201cEmployee Engagement Scorecard.\u201d<\/p>\n<p><a href=\"https:\/\/flevy.com\/browse\/flevypro\/employee-engagement-measurement-and-improvement-5321\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-7554\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Stock-image-Employee-Engagement-Measurement.png\" alt=\"\" width=\"1002\" height=\"752\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Stock-image-Employee-Engagement-Measurement.png 1002w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Stock-image-Employee-Engagement-Measurement-300x225.png 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2020\/11\/Stock-image-Employee-Engagement-Measurement-768x576.png 768w\" sizes=\"(max-width: 1002px) 100vw, 1002px\" \/><\/a><\/p>\n<p>The Employee Engagement Scorecard comprises of:<\/p>\n<ul>\n<li>Metrics for each component of Employee Engagement.<\/li>\n<li>A scale for scoring metrics in each component.<\/li>\n<li>A comprehensive scorecard that pulls everything together.<\/li>\n<\/ul>\n<p>The Employee Engagement Scorecard is composed of a number of metrics used to measure the individual employee engagement components. \u00a0Each metric is based on a 1 to 5 scale, with 1 being lowest and 5 being highest.\u00a0 The scorecard was developed through an extensive research process involving academic literature reviews and managerial interviews across the world.<\/p>\n<p>The Employee Engagement Scorecard categorizes engagement scores into 4 groups:<\/p>\n<p><strong>Score of 20 to 39 &#8211;<\/strong><strong>\u00a0Low Engagement Level<\/strong><\/p>\n<p>Indicates that individual components\u2014e.g., Employee Satisfaction, Employee Identification, Employee Commitment\u2014should be addressed.<\/p>\n<p><strong>Score of 40 to 59 &#8211;<\/strong><strong>\u00a0Somewhat more Engaged<\/strong><\/p>\n<p>Implies that some Employee Engagement factors require immediate attention.<\/p>\n<p><strong>Score of 60 to 79 &#8211;<\/strong><strong>\u00a0High Level Engagement<\/strong><\/p>\n<p>Shows that generally the company would operate smoothly and achieve good results but further improvement is needed for growth.<\/p>\n<p><strong>Score of 80 to 100 &#8211;<\/strong><strong>\u00a0Adherence <\/strong><\/p>\n<p>Signifies that the company observes Employee Engagement Best Practices and the Employee Engagement is at a very high level giving the company an advantage in growth.<\/p>\n<p>The Employee Engagement Scorecard encompasses 5 guiding principles (or dimensions):<\/p>\n<ol>\n<li>Enhance Employee Satisfaction<\/li>\n<li>Promote Employee Identification<\/li>\n<li>Enhance Employee Commitment<\/li>\n<li>Ensure Employee Loyalty<\/li>\n<li>Manage Employee Performance<\/li>\n<\/ol>\n<p>The 5-dimension Employee Engagement Scorecard has been implemented in 7 countries across the Asian, European and American continents in more than 75 companies.\u00a0 Let us delve a little deeper into the first 2 dimensions of measurement and key actions needed for <a href=\"https:\/\/flevy.com\/browse\/stream\/strategy-development\">Strategy Development<\/a>.<\/p>\n<h2><strong>1. Enhance Employee Satisfaction<\/strong><\/h2>\n<p>Valuable time and resources of the organization may be lost because of dissatisfied employees. Dissatisfied employees tend to be unenthusiastic about work, which negatively affects the quality of work.<\/p>\n<p>Various measures by the management can enhance Employee Satisfaction once the metrics are analyzed, i.e.:<\/p>\n<ul>\n<li>Rearranging roles and responsibilities to correspond effectively with employee skill sets and interests.<\/li>\n<li>Mentoring employees more actively.<\/li>\n<li>Developing effective rewards and benefits systems in line with performance.<\/li>\n<li>Offering flexible work hours.<\/li>\n<\/ul>\n<h2><strong>2. Promote Employee Identification<\/strong><\/h2>\n<p>Identifying with the organization is as vital for growth as is employee satisfaction.\u00a0 A satisfied employee who does not identify with the organization will not be able to embody the organization\u2019s culture and values, and thus will stand out from the ones who do.\u00a0 This creates dissonance in team building activities which are a necessary part of generating new ideas for employee development.\u00a0 In such a scenario, the leadership can encourage employee identification by:<\/p>\n<ul>\n<li>Offering mentorship programs<\/li>\n<li>Creating Idea development platforms<\/li>\n<li>Reinforcing the organizational culture and values, to connect the employees with the organizational culture and nurture growth.<\/li>\n<\/ul>\n<p>Interested in learning more about the Employee Engagement Measurement &amp; Improvement and the results of its implementation in 75 companies? You\u00a0can download\u00a0<a href=\"https:\/\/flevy.com\/browse\/flevypro\/employee-engagement-measurement-and-improvement-5321\">an editable PowerPoint on Employee Engagement Measurement &amp; Improvement here\u00a0<\/a>on the\u00a0<a href=\"https:\/\/flevy.com\/browse\">Flevy documents marketplace<\/a>.<\/p>\n<h2><strong>Are you a Management Consultant?<\/strong><\/h2>\n<p>You can download this and hundreds of other\u00a0<a href=\"http:\/\/flevy.com\/pro\/library\/frameworks\">consulting frameworks<\/a>\u00a0and\u00a0<a href=\"http:\/\/flevy.com\/pro\/library\/consulting\">consulting training guides<\/a>\u00a0from the\u00a0<a href=\"http:\/\/flevy.com\/pro\/library\">FlevyPro library<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employee Engagement has emerged as one of the significant pillars on which the Competitive Advantage, Productivity, and Growth Strategy of an organization rests.\u00a0 Employee Engagement has many facets.\u00a0 To assess an organization\u2019s current status of Employee Engagement, executives need to devise a measurement system.\u00a0 Measuring Employee Engagement is vital in shaping Employee Engagement Strategies that&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/employee-engagement-measurement-improvement\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Employee Engagement: Measurement &#038; Improvement<\/span><\/a><\/p>\n","protected":false},"author":110,"featured_media":7556,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[408,85],"tags":[2235,2258,122,2233,2238,1000,2256,2255,2254,2237,2239,298,2236,315,2257],"class_list":["post-7549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-leadership","category-organization","tag-5-dimensions","tag-5-dimensions-employee-engagement","tag-competitive-advantage","tag-dimensions-of-employee-engagement","tag-employee-commitment","tag-employee-engagement","tag-employee-engagement-improvement","tag-employee-engagement-measurement","tag-employee-engagement-scorecard","tag-employee-identification","tag-employee-loyalty","tag-employee-performance","tag-employee-satisfaction","tag-growth","tag-metric-for-employee-engagement"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=7549"}],"version-history":[{"count":8,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7549\/revisions"}],"predecessor-version":[{"id":8595,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7549\/revisions\/8595"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/7556"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=7549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=7549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=7549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}