{"id":7003,"date":"2020-08-24T07:04:31","date_gmt":"2020-08-24T12:04:31","guid":{"rendered":"https:\/\/flevy.com\/blog\/?p=7003"},"modified":"2020-12-19T22:01:58","modified_gmt":"2020-12-20T03:01:58","slug":"effective-communication-101-for-cios","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/effective-communication-101-for-cios\/","title":{"rendered":"Effective Communication 101 for CIOs"},"content":{"rendered":"

\u201cWhen it comes to communicating, the CIO is both a storyteller and educator.\u201d Chris Manriquez, VP for IT and CIO, \"\"California State University, Dominguez Hills.<\/p><\/blockquote>\n

CIOs must be both a storyteller and an educator. Aside from this, they must also be a strategist. The majority of CIOs might speak the language of technology fluently, but they struggle to communicate effectively with other business areas. A 30-minute presentation on cloud computing or blockchain<\/a> is simply part of the job, but when it comes to working with business executives or presenting to the Board of Directors<\/a>, the tendency toward detail-oriented technical conversations and presentations can leave both parties frustrated. Even CIOs who come from business backgrounds get bogged down in the details of technology when communicating at the executive level.<\/p>\n

CIOs need to use specific techniques when closing the communications gap between the IT organization and other business areas<\/a>. IT is critical to the future of the enterprise in how it supports the bigger strategies at play during Strategy Development<\/a>.<\/p>\n

The Changing Face of Business and Its Impact on CIOs Today<\/strong><\/h2>\n

Information Technology (IT)<\/a> is changing how businesses operate from the technology core to the strategic direction.\u00a0 In fact, digital business is driving a need for more strategic engagement with the Board and Executives with technology now being both a business enabler and a business driver as well.<\/p>\n

\"\"<\/a><\/p>\n

With the shift in technology, Boards of today have now realized how critical information and technology are to success. In fact, they have become increasingly interested in hearing the enterprise’s strategic story direct from the CIO.<\/p>\n

This is the challenge that CIOs are facing now.\u00a0 As technology becomes more integral to the business strategy, CIOs will be called on to present to the Board with increasing frequency. Boards do not want to hear about the inner workings of qubits and algorithms. The Board wants to know how technology will push the enterprise forward and how to balance any risk.<\/p>\n

The Growing Pressure on CIOs<\/strong><\/h2>\n

With the shift in technology coupled with the increasing demand of business and the Board, the CIOs are now under growing pressure to improve how they communicate with the Board. CIOs must be more aware of how they frame their conversations so that they can better relate to the Board what the Board is expecting to hear.<\/p>\n

With the growing pressure on CIOs when it comes to communication, CIOs must wear the hat of the business leader responsible for the information and technology investment. They must also be able to develop the story of shareholder value for the Board, and nothing more.<\/p>\n

At this point, CIOs must be able to demonstrate business acumen during presentations and add value to the decisions made during discussions.<\/p>\n

A Purview on Value Disciplines Model: An Aid in Formulating Valuating Strategy<\/strong><\/h2>\n

CIOs must understand how to create a strategy that showcases how Information Technology will support bigger business goals.\u00a0 A context must be created for the enterprise and that context must be used to articulate the contribution of IT to the business capabilities that will drive business success.<\/p>\n

To improve structured communication<\/a>, one powerful method is to use business frameworks<\/a>.\u00a0 One strategy framework that can help CIOs tell a business story of success is the Value Disciplines Model.<\/p>\n

The Value Disciplines Model was created by Michael Treacy and Fred Wiersema, authors of \u201cThe Discipline of Market Leaders.\u201d According to Treacy and Wiersema, there are 3 value discipline strategies that organizations can implement in order to create added value and distinctive character relative to its competitors. These 3 value disciplines strategies are Customer Intimacy, Operational Excellence, and Product Leadership.<\/p>\n

The Value Disciplines Model highlights these 3 strategies which can serve as a lens in focusing on strategic decisions. This is where creating success starts.<\/p>\n

Interested in gaining more understanding of Effective Communication for CIOs<\/a>? You can learn more and download an editable PowerPoint about Effective Communication for CIOs<\/strong> here<\/a> on the Flevy documents marketplace<\/a>.<\/p>\n

Do You Find Value in This Framework?<\/h2>\n

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\u2013 Omar Hern\u00e1n Montes Parra, CEO at Quantum SFE<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

\u201cWhen it comes to communicating, the CIO is both a storyteller and educator.\u201d Chris Manriquez, VP for IT and CIO, California State University, Dominguez Hills. CIOs must be both a storyteller and an educator. Aside from this, they must also be a strategist. The majority of CIOs might speak the language of technology fluently, but… Effective Communication 101 for CIOs<\/span><\/a><\/p>\n","protected":false},"author":111,"featured_media":7006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[114,84],"tags":[2073,2074,77,2075],"class_list":["post-7003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate-communications","category-information-technology","tag-closing-the-communication-gaps-between-the-it-organization-and-other-business-areas","tag-information-technology-it","tag-strategy-development","tag-value-discipline-model"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=7003"}],"version-history":[{"count":9,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7003\/revisions"}],"predecessor-version":[{"id":7965,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/7003\/revisions\/7965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/7006"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=7003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=7003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=7003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}