{"id":6548,"date":"2020-04-03T06:35:16","date_gmt":"2020-04-03T11:35:16","guid":{"rendered":"http:\/\/flevy.com\/blog\/?p=6548"},"modified":"2020-03-26T16:06:22","modified_gmt":"2020-03-26T21:06:22","slug":"financial-advising-series-fas-series-a-deep-dive-into-the-operations-manager","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/financial-advising-series-fas-series-a-deep-dive-into-the-operations-manager\/","title":{"rendered":"Financial Advising Series (FAS) Series: A Deep Dive into the Operations Manager"},"content":{"rendered":"

Editor’s Note:\u00a0 Karen Reitor, President of Communique Productions, is an author on Flevy and has published a series of 25+ best practice tools on Performance Management for the Financial Advising Services (FAS) vertical market.\u00a0 These tools, including training guides, templates, and forms, are used to develop and deploy the FAS Performance Management Process<\/a>.\u00a0 The full suite of tools are available in the FAS Performance Management bundle (here)<\/a>.<\/em><\/p>\n

Communique Productions<\/a>, a boutique consultancy specializing in learner-centered and activity-based training, is one of Flevy’s premiere authors. Communique has worked with over 175 clients and completed over 3,000 talent development and management consulting projects, including a multitude in the Financial Advising Services (FAS) space. Over the years through their FAS client engagements, Communique has developed an\u00a0FAS Performance Management System<\/a>.\u00a0 \u00a0This series of articles written by Karen discuss the FAS Performance Management System and its underlying roles and applications.<\/em><\/p>\n

* * * *<\/p>\n

\"\"As you can imagine, Performance Management<\/a> should be clearly defined by role.\u00a0 \u00a0In this article, we focus in the role of the Operations Manager.\u00a0 In the next article, we will discuss a multitude of additional roles, including the Associate Financial Advisor, Lead Financial Planner, Licensed Case Analyst, Client Care Specialist, Business Processor, among others.<\/p>\n

Operations Manager<\/h2>\n

As the position description and performance expectations as well as the performance assessment detail, the Operations Manager ensures that the firm\u2019s daily activities run smoothly keeping everyone on track to reach objectives while planning, directing and coordinating activities. These include the implementation of the FAS Performance Management System<\/a> as well as managing access to the necessary electronic systems, and development, training and ongoing adherence to established processes, policies and procedures.<\/p>\n

The Operations Manager initiates and manages frequent communications, oversees adherence to standard weeks and adapts and implements changes as business needs evolve. This team member continually looks for ways to reduce costs, improve efficiencies and increase productivity while ensuring quality. Team members are respected, valued and supported to maximize their talents and enhance their skills and competencies.<\/p>\n

The Operations Manager works closely with the Principal and the Finance and Accounting Section in addition to Support Staff to ensure organizational success. Leadership skills include team building, coaching, delegation, collaboration and joint problem-solving, conflict resolution and project management, among many others. Sample accountabilities and performance metrics include but are not limited to the following:<\/p>\n