{"id":4945,"date":"2021-04-06T06:48:56","date_gmt":"2021-04-06T11:48:56","guid":{"rendered":"http:\/\/flevy.com\/blog\/?p=4945"},"modified":"2021-02-20T17:04:14","modified_gmt":"2021-02-20T22:04:14","slug":"continuous-process-improvement-and-innovation-cpi2-framework-simplified","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/continuous-process-improvement-and-innovation-cpi2-framework-simplified\/","title":{"rendered":"Continuous Process Improvement and Innovation (CPI2) Framework Simplified"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright size-medium wp-image-5455\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/diagram-flowchart-hand-1181311-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/diagram-flowchart-hand-1181311-300x200.jpg 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/diagram-flowchart-hand-1181311-768x512.jpg 768w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/diagram-flowchart-hand-1181311-1024x683.jpg 1024w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/diagram-flowchart-hand-1181311.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Market pressures, technological disruption, and process related challenges adversely affect organizational performance, and force the organizations to continuously refine, reduce costs, and perform better.\u00a0 Eventually, they start exploring the possibilities of implementing continuous process improvement or other innovation methodologies.<\/p>\n<p>Continuous Process Improvement (CPI) involves improving a product, service or process, either incrementally or revolutionally.\u00a0 However, process improvement isn\u2019t a one-time engagement, rather, it runs continuously, necessitating the need to evolve constantly.\u00a0 CPI initiatives assist the executives analyze workplace systems and procedures, and transform those to improve efficiency and productivity.\u00a0 For instance, <a href=\"https:\/\/flevy.com\/business-toolkit\/business-process-re-engineering\">Business Process Re-engineering<\/a>, <a href=\"https:\/\/flevy.com\/lean-six-sigma\">Lean Six Sigma<\/a>, and <a href=\"https:\/\/flevy.com\/browse\/flevypro\/theory-of-constraints-1883\">Theory of Constraints<\/a> are all different methodologies to enable organized transformation and promote a culture of thinking and upgrading.<\/p>\n<p>Likewise, Process Innovation assists the organizations in encouraging innovative thinking and ideas testing using prototyping and multiple rounds of validation.\u00a0 Through process innovation, organizations work out an existing problem or execute a business process in a unique way to enhance efficiency and performance. \u00a0Creating completely different workflows for an existing production process that accelerates production\u2014by saving organizational resources, e.g., money and time\u2014is an example of process innovation. \u00a0Process Innovation is distinct from <a href=\"https:\/\/flevy.com\/business-toolkit\/continuous-improvement\">Continuous Improvement<\/a>, in that, it generates marked or game-changing improvement in value, sometimes in the range of 50 to 100%, or even more.\u00a0\u00a0 Whereas continuous or incremental improvements generate limited value.<\/p>\n<p>However, Continuous Process Improvement (CPI) and Innovation alone aren\u2019t enough to tackle today\u2019s challenges.\u00a0 A more effective approach to drive transformational change is combining these 2 powerful organizational tools in the form of \u201c<a href=\"https:\/\/flevy.com\/browse\/flevypro\/continuous-process-improvement-and-innovation-cpi2-3937\"><strong>Continuous Process Improvement and Innovation\u201d (CPI<sup>2<\/sup><\/strong>)<\/a>.\u00a0 The CPI<sup>2<\/sup> approach executes vital incremental changes and introduces new tools and techniques to drive innovation and enable transformative disruption.\u00a0 CPI<sup>2<\/sup> framework encompasses 6 core elements that set organizations up for long-term success:<\/p>\n<ol>\n<li>Breakthrough Thinking<\/li>\n<li>Incremental and Transformational Improvements<\/li>\n<li>Collaborative Ideation<\/li>\n<li>Sustainable and Repeatable Process Improvement<\/li>\n<li>Strategic Alignment<\/li>\n<li>Culture of Innovation<\/li>\n<\/ol>\n<p><a href=\"https:\/\/flevy.com\/browse\/flevypro\/continuous-process-improvement-and-innovation-cpi2-3937\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-5454\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/image.png\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/image.png 1024w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/image-300x225.png 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/09\/image-768x576.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>By employing CPI<sup>2<\/sup> companies can train their employees to think about problems differently and ingrain creativity needed to thrive in the evolving market. \u00a0Implementing CPI<sup>2<\/sup> facilitates in developing innovative ideas into change initiatives.\u00a0 This is achieved by executing sustainable process improvements\u2014both incremental and transformational\u2014engaging diverse teams to communicate with the entire value chain, and embedding an innovation culture in the organization.<\/p>\n<p>The CPI<sup>2<\/sup> approach perfectly blends Continuous Process Improvement tools and Innovation methodologies to assist the organizations analyze viable solutions and establish their strategic fit.\u00a0 Furthermore, the CPI<sup>2<\/sup> framework helps nurture shared ideation among internal and external stakeholders\u2014such as, leaders, employees, customers, and partners\u2014and creates new organizational capabilities.<\/p>\n<p>The CPI<sup>2<\/sup> approach involves 4 phases of activity designed to discern and resolve organizational challenges:<\/p>\n<ol>\n<li><strong>Define <\/strong><\/li>\n<li><strong>Discover <\/strong><\/li>\n<li><strong>Develop <\/strong><\/li>\n<li><strong>Deploy <\/strong><\/li>\n<\/ol>\n<p>Let\u2019s now discuss the first 2 phases of the CPI<sup>2<\/sup> approach.<\/p>\n<h2><strong>Define<\/strong><\/h2>\n<p>The first phase of CPI<sup>2<\/sup> involves defining the scope of the challenge and recognizing opportunities to meet the requirements.\u00a0 During this stage, the senior leadership establishes and confirms the aspirations from the engagement.\u00a0 The program stakeholders, teams, and roles and responsibilities are outlined.\u00a0 Utilizing tools and techniques\u2014such as Voice of the Customer and Maturity Assessment\u2014the future state of the organization and success parameters are defined and agreed. \u00a0The CPI<sup>2<\/sup> Maturity Assessment assists in obtaining top management\u2019s sponsorship for the engagement and steers team-based workgroups.<\/p>\n<h2><strong>Discover<\/strong><\/h2>\n<p>In the Discover phase, the CPI<sup>2<\/sup> team embark on assessing and mapping the existing organizational practices, processes, and ways of doing business.\u00a0 They work towards setting up a problem solving ecosystem that empowers employees to control and improve the results of their work by incorporating customer experience, feedback, and needs.\u00a0 The team conducts quantitative and qualitative analysis of the \u201cAs-Is,\u201d identifying any gaps and unfulfilled needs; and evaluate the environment, values, and experiences. \u00a0By employing Innovation methodologies like \u201cCrowd Sourcing\u201d, the CPI<sup>2<\/sup> team gathers information from process or service users, prioritize initiatives to improve critical areas, and line up people to develop solutions.<\/p>\n<p>Interested in learning more about the phases of the <a href=\"https:\/\/flevy.com\/browse\/flevypro\/continuous-process-improvement-and-innovation-cpi2-3937\">Continuous Process Improvement and Innovation (CPI<sup>2<\/sup>)<\/a> framework?\u00a0 You can download <a href=\"https:\/\/flevy.com\/browse\/flevypro\/continuous-process-improvement-and-innovation-cpi2-3937\"><u>an editable PowerPoint on<\/u> <u><strong>Continuous Process Improvement and Innovation (CPI2)<\/strong> here<\/u><\/a> on the <a href=\"https:\/\/flevy.com\/browse\">Flevy documents marketplace<\/a>.<\/p>\n<h2><strong>Are You a Management Consultant?<\/strong><\/h2>\n<p>You can download this and hundreds of other\u00a0<a href=\"https:\/\/flevy.com\/pro\/library\/frameworks\">consulting frameworks<\/a>\u00a0and\u00a0<a href=\"https:\/\/flevy.com\/pro\/library\/consulting\">consulting training guides<\/a>\u00a0from the\u00a0<a href=\"https:\/\/flevy.com\/pro\/library\">FlevyPro library<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Market pressures, technological disruption, and process related challenges adversely affect organizational performance, and force the organizations to continuously refine, reduce costs, and perform better.\u00a0 Eventually, they start exploring the possibilities of implementing continuous process improvement or other innovation methodologies. Continuous Process Improvement (CPI) involves improving a product, service or process, either incrementally or revolutionally.\u00a0 However,&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/continuous-process-improvement-and-innovation-cpi2-framework-simplified\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Continuous Process Improvement and Innovation (CPI2) Framework Simplified<\/span><\/a><\/p>\n","protected":false},"author":110,"featured_media":5455,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[82,81],"tags":[1607,1604,1608,1603,1606,1610,1611,1609,515,1612,1605,1613,1030,824],"class_list":["post-4945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operations","category-strategy","tag-breakthrough-thinking","tag-business-process-reengineering","tag-collaborative-ideation","tag-continuous-process-improvement","tag-continuous-process-improvement-and-innovation","tag-cpi2-maturity-assessment","tag-crowd-sourcing","tag-culture-of-innovation","tag-lean-six-sigma","tag-pareto-analysis","tag-process-innovation","tag-rapid-prototyping","tag-theory-of-constraints","tag-transformation"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=4945"}],"version-history":[{"count":11,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4945\/revisions"}],"predecessor-version":[{"id":8728,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4945\/revisions\/8728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/5455"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=4945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=4945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=4945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}