{"id":4752,"date":"2019-04-19T07:19:20","date_gmt":"2019-04-19T12:19:20","guid":{"rendered":"http:\/\/flevy.com\/blog\/?p=4752"},"modified":"2020-12-19T20:23:58","modified_gmt":"2020-12-20T01:23:58","slug":"key-account-management-how-to-manage-large-global-accounts","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/key-account-management-how-to-manage-large-global-accounts\/","title":{"rendered":"Key Account Management: How to Manage Large Global Accounts?"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright size-medium wp-image-4754\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/bags-black-friday-blank-5957-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/bags-black-friday-blank-5957-200x300.jpg 200w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/bags-black-friday-blank-5957-768x1152.jpg 768w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/bags-black-friday-blank-5957-683x1024.jpg 683w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/bags-black-friday-blank-5957.jpg 1920w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>Large accounts make up a significant portion of business for most B2B companies. \u00a0Therefore, losing an important customer can have detrimental effects on the organization.\u00a0 The significance of key accounts is urging top B2B companies to revisit their key account management approaches.\u00a0 Additionally, the increasing level of sophistication of the purchase process being adopted\u2014such as, centralized procurement, competitive bidding and auctions, and laborious negotiations\u2014by large buyers is a crucial element for <a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/what-the-future-science-of-b2b-sales-growth-looks-like\">B2B companies<\/a> to consider to win large accounts.<\/p>\n<p>Studies have shown that large buyers suggest price, product features, and reliability as the most important factors in their purchasing decisions, even more so than sales and service experience. \u00a0However, detailed analysis of data into the actual purchasing decisions by buyers reveal that suppliers\u2019 service and support capabilities mean a lot to large purchasers&#8211;in fact, almost as equal in importance as price.\u00a0 Large buyers often involve senior team members in procurement, which necessitates the need for inclusion of people possessing high-quality management and sales skills while serving key accounts.<\/p>\n<p>With more intensifying sophistication of the procurement process at large businesses in future, the buyers will keep trying to cut costs and gain significant advantage while <a href=\"https:\/\/flevy.com\/business-toolkit\/procurement-negotiations\">negotiating with procurement<\/a>. \u00a0The suppliers, in turn, can create a win-win situation by providing first-rate key account support and service.<\/p>\n<p>Leading suppliers utilize the 4 drivers of growth to develop best-in-class <a href=\"https:\/\/flevy.com\/business-toolkit\/account-management\">key account management<\/a> practices and increase their large contract win ratios. \u00a0These drivers are actually the 4 imperatives that forerunners undertake to fuel their growth:<\/p>\n<ol>\n<li><strong>Quantified Value Proposition (QVP)<\/strong><\/li>\n<li><strong>Value-based Selling<\/strong><\/li>\n<li><strong>Coordinated Account Management<\/strong><\/li>\n<li><strong>Negotiation Preparation<\/strong><\/li>\n<\/ol>\n<p><a href=\"https:\/\/flevy.com\/browse\/flevypro\/key-account-management-kam-large-global-accounts-3765\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-4815\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/Acct-Mgmt-Large-Global-Accts-1024x768.png\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/Acct-Mgmt-Large-Global-Accts.png 1024w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/Acct-Mgmt-Large-Global-Accts-300x225.png 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2019\/04\/Acct-Mgmt-Large-Global-Accts-768x576.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>Let\u2019s, now, talk about the first 2 drivers of growth in detail.<\/p>\n<h2><strong>Quantified Value Proposition (QVP)<\/strong><\/h2>\n<p>Although, a clearly outlined, <a href=\"https:\/\/flevy.com\/business-toolkit\/value-proposition\">quantified value proposition<\/a> (QVP) for the products and services offered is a definite metrics of success, most sellers don\u2019t quantify the value of their service.\u00a0 This helps the sales teams to focus on engaging business leaders concerned with the overall profit and loss rather than price, and positively impacts winning and sustaining customers.\u00a0 QVP aids in enhancing strategic account margins and creating advantage even in low-margin industries.\u00a0 A few sellers have taken the QVP to the next level where they link a portion or all of their fees to value delivery.<\/p>\n<h2><strong>Value-based Selling<\/strong><\/h2>\n<p>Value-based sales are focused on a shared understanding of the value of the product or service offering.\u00a0 Most organizations desire to be the primary suppliers of large accounts provided they can sell on value; but, not many sales people are proficient in value selling.\u00a0\u00a0To train the existing sales people to become value sellers, leaders need to equip their sales teams with ready-to-use quantified value propositions, updating those, and investing in frequent trainings and in-field coaching of their cross-functional sales teams\u2014comprising of people from R&amp;D, sales, marketing, and senior executives\u2014to recognize the full value potential of a strategic account.\u00a0 Assigning the best reps to the biggest opportunities is another important factor that yields substantial dividends.<\/p>\n<p>Interested in learning more about the other 2 drivers of growth and managing strategic accounts efficiently?\u00a0 You can download <a href=\"https:\/\/flevy.com\/browse\/flevypro\/key-account-management-kam-large-global-accounts-3765\"><u>an editable PowerPoint on <strong>Account Management: Large Global Accounts<\/strong> here<\/u><\/a> on the <a href=\"https:\/\/flevy.com\/browse\">Flevy documents marketplace<\/a>.<\/p>\n<h2>Do You Find Value in This Framework?<\/h2>\n<p>You can download in-depth presentations on this and hundreds of similar business frameworks from the <a href=\"https:\/\/flevy.com\/pro\/library\">FlevyPro Library<\/a>. <a href=\"https:\/\/flevy.com\/pro\">FlevyPro<\/a> is trusted and utilized by 1000s of management consultants and corporate executives. Here&#8217;s what some have to say:<\/p>\n<blockquote><p>&#8220;My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today\u2019s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success.&#8221;<\/p>\n<p style=\"text-align: right;\">\u2013 Bill Branson, Founder at Strategic Business Architects<\/p>\n<\/blockquote>\n<blockquote><p>&#8220;As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value.&#8221;<\/p>\n<p style=\"text-align: right;\">\u2013 David Coloma, Consulting Area Manager at Cynertia Consulting<\/p>\n<\/blockquote>\n<blockquote><p>&#8220;As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant&#8217;s toolbox.&#8221;<\/p>\n<p style=\"text-align: right;\">\u2013 Michael Duff, Managing Director at Change Strategy (UK)<\/p>\n<\/blockquote>\n<blockquote><p>&#8220;FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight \u2013 it&#8217;s like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead.&#8221;<\/p>\n<p style=\"text-align: right;\">\u2013 Roderick Cameron, Founding Partner at SGFE Ltd<\/p>\n<\/blockquote>\n<blockquote><p>&#8220;Several times a month, I browse FlevyPro for presentations relevant to the job challenge I have (I am a consultant). When the subject requires it, I explore further and buy from the Flevy Marketplace. On all occasions, I read them, analyze them. I take the most relevant and applicable ideas for my work; and, of course, all this translates to my and my clients&#8217; benefits.&#8221;<\/p>\n<p style=\"text-align: right;\">\u2013 Omar Hern\u00e1n Montes Parra, CEO at Quantum SFE<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Large accounts make up a significant portion of business for most B2B companies. \u00a0Therefore, losing an important customer can have detrimental effects on the organization.\u00a0 The significance of key accounts is urging top B2B companies to revisit their key account management approaches.\u00a0 Additionally, the increasing level of sophistication of the purchase process being adopted\u2014such as,&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/key-account-management-how-to-manage-large-global-accounts\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Key Account Management: How to Manage Large Global Accounts?<\/span><\/a><\/p>\n","protected":false},"author":110,"featured_media":4754,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[81],"tags":[1558,1553,1559,1554,1556,1555,1557],"class_list":["post-4752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy","tag-coordinated-account-management","tag-key-account-management","tag-negotiation-skills","tag-procurement-strategies","tag-quantified-value-proposition","tag-strategic-procurement","tag-value-based-selling"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=4752"}],"version-history":[{"count":10,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4752\/revisions"}],"predecessor-version":[{"id":7899,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/4752\/revisions\/7899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/4754"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=4752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=4752"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=4752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}