{"id":2936,"date":"2017-05-10T09:34:41","date_gmt":"2017-05-10T14:34:41","guid":{"rendered":"http:\/\/flevy.com\/blog\/?p=2936"},"modified":"2017-05-10T09:56:49","modified_gmt":"2017-05-10T14:56:49","slug":"are-you-engaging-your-employees-some-signs-and-strategies","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/are-you-engaging-your-employees-some-signs-and-strategies\/","title":{"rendered":"Are You Engaging Your Employees? Some Signs and Strategies"},"content":{"rendered":"<p><em>Editor\u2019s Note:\u00a0Ganesh Rajagopalan is a seasoned management consultant and former investment banker. \u00a0He is also a leading author on Flevy, having published numerous business frameworks on topics such as Strategy Development, Investment Analysis, and Value Chain Analysis. \u00a0<a href=\"https:\/\/flevy.com\/seller\/ganesh10\">You can view all his materials here.<\/a><\/em><\/p>\n<p style=\"text-align: center;\">* * * *<\/p>\n<p><img decoding=\"async\" class=\"alignright size-medium wp-image-2937\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2017\/05\/employee_engaged-300x156.jpg\" alt=\"employee_engaged\" width=\"300\" height=\"156\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2017\/05\/employee_engaged-300x156.jpg 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2017\/05\/employee_engaged.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>In a previous <a href=\"https:\/\/flevy.com\/blog\/should-you-treat-employees-as-resources\/\">article<\/a>, I had explored if employees should be treated as resources? I had observed that:<\/p>\n<blockquote><p>\u2026 underlying philosophy of not looking at people as \u2018people\u2019 but as resources is to my mind the greatest flaw in the design of so called HR strategies and their subsequent implementation. While some organizations have reoriented their approach, by and large, this philosophy prevails.<\/p>\n<p><em>\u00a0<\/em>The trick, in my mind, is to remodel:<\/p>\n<ul>\n<li>First is to treat\/approach people as \u2018people.\u2019<\/li>\n<li>Second, have an \u2018engagement\u2019 strategy rather than \u2018management\u2019 strategy.<\/li>\n<\/ul>\n<p>\u2018Engagement\u2019 here is in the sense of commitment, pledge, promise and obligation to them. The end result of such engagement strategy should be to have \u2018happy\u2019 employees. The objective of the strategy is focus on the emotional well-being of the employees. Happy employees, I trust, will automatically be self-motivated, driven, productive, have high ownership quotient and will therefore will be high on any \u2018resource effectiveness metric\u2019 that are used currently \u2013 at the level of all stakeholders.\u201d<\/p><\/blockquote>\n<p>Many organizations, even though term people as \u2018human resources,\u2019 they do have in their practice some aspects that can be termed \u2018engagement&#8217;-focused rather than management-focused. These are organizations that knowingly or unknowingly are realizing that employee \u2018happiness quotient\u2019 is the real test to their productivity and effective contribution to the growth of the firm. Some of these that I have observed are:<\/p>\n<p style=\"padding-left: 30px;\"><strong>Empathy as Strategy<\/strong><\/p>\n<p style=\"padding-left: 30px;\">Their People Department know what exactly each person really does functionally and how each function pyramids to the final objectives set by the organization. They understand the economic flows each job function creates and ensure that job descriptions actually link to it. They therefore have clarity in specific terms on what tasks\/activities a job will involve, what kind of internal &amp; external interdependence it will have, how it could impact the role efficacy\/efficiency, what kind of stress levels it can create, how work-life balance can be built in etc. In other words there is a clear strategy to ensure that the \u2018empathy\u2019 factor is built in both the \u2018people department\u2019 and also the \u2018functional departments\u2019 and that the former drives it.<\/p>\n<p style=\"padding-left: 30px;\"><strong>Role Bonding<\/strong><\/p>\n<p style=\"padding-left: 30px;\">The linkages that a job has and the support that it requires from these linkages are clearly stated. It is crafted into the people\/organizational strategy in such a way that vertical, horizontal and cross functional bonding becomes a part of the culture\/way of working\/way of thinking. The people department has strategies to build this value across functions (including itself) and across hierarchical levels. This way the performance or non-performance of a role is not only a reflection of what that role did or did not\u00a0 do but also on how effectively and\/or efficiently did the critical linkages defined\/attached to that role did or did not do their support\/input roles<\/p>\n<p style=\"padding-left: 30px;\"><strong>Forging Ownership<\/strong><\/p>\n<p style=\"padding-left: 30px;\">An owner generally will have the flexibility of doing what one wants with what is owned. In this sense, strategically, very job role is inbuilt with flexibility that can encourage initiatives, take a defined level of risk (some authority to experiment) and provides a sense of empowerment enabling them to take certain calls as against just go by rules\/internal compliances.<\/p>\n<p>I am sure there are many such practices that can build a \u2018people engagement\u2019 framework as against \u2018HR management\u2019. Look forward to the readers to add their thoughts\/observations\/suggestions on such practices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note:\u00a0Ganesh Rajagopalan is a seasoned management consultant and former investment banker. \u00a0He is also a leading author on Flevy, having published numerous business frameworks on topics such as Strategy Development, Investment Analysis, and Value Chain Analysis. \u00a0You can view all his materials here. * * * * In a previous article, I had explored&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/are-you-engaging-your-employees-some-signs-and-strategies\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Are You Engaging Your Employees? Some Signs and Strategies<\/span><\/a><\/p>\n","protected":false},"author":72,"featured_media":2937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[85],"tags":[1000,411],"class_list":["post-2936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-organization","tag-employee-engagement","tag-hr-strategy"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/2936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=2936"}],"version-history":[{"count":4,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/2936\/revisions"}],"predecessor-version":[{"id":2941,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/2936\/revisions\/2941"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/2937"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=2936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=2936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=2936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}