- \n
- Hello Rache lists a flat $9.50 an hour with weekly billing and no contracts.<\/li>\n
- Managed monthly plans cost more than the lowest hourly rates but bundle supervision, replacement and account support.<\/li>\n
- Portiva and DocVA both list triage on their own sites, DocVA as part of call handling and Portiva as a remote clinical support task.<\/li>\n
- My Mountain Mover’s pricing page states a signed BAA. Get BAA terms in writing from every other vendor.<\/li>\n
- Compare costs at the same monthly hours, not by headline rate.<\/li>\n<\/ul>\n
Hello Rache at a Glance<\/b><\/h2>\n
Hello Rache places dedicated Healthcare Virtual Assistants with medical, dental, optometry and veterinary practices.<\/p>\n
Its pricing page lists $9.50 an hour with weekly billing, no contracts, no setup fees and the option to cancel anytime.<\/p>\n
Its roles include virtual scribe, virtual receptionist and administrative assistant, covering scheduling, calls, insurance and billing. The pricing page also lists time tracking with productivity reporting and says assistants work in any EMR or EHR system.<\/p>\n
That makes it a simple hourly option. Practices may look elsewhere when they want vendor-side supervision, fixed monthly hours, role tiers or a trial before committing.<\/p>\n
1. Wing Assistant<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare1.jpg\")
<\/p>\nThis option is best for practices that want admin owned by one dedicated person on a fixed monthly schedule.<\/p>\n
A virtual medical personal assistant<\/b><\/a> from Wing Assistant works exclusively on your account inside your existing EHR, building familiarity with your providers over time.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- Fixed hours:<\/b> Part-time plans cover 80 hours a month and full-time plans cover 160.<\/li>\n
- Supervision:<\/b> Team Captains and Supervisors oversee each assistant, alongside a dedicated Customer Success Manager.<\/li>\n
- Replacement:<\/b> A poor-fit assistant is replaced within 24 hours at no extra cost.<\/li>\n
- Security:<\/b> The page states ISO 27001 compliance, SOC 2 certification and HIPAA compliance, with patient data encrypted in transit and at rest.<\/li>\n
- Setup:<\/b> Matching happens within 48 hours, and assistants work in Epic, Athenahealth, Kareo and other systems.<\/li>\n<\/ul>\n
Key services:<\/b> Patient scheduling, appointment confirmations, reschedule requests, EMR updates, intake forms, insurance claims, coverage verification, lab coordination and provider messages.<\/p>\n
Pricing: <\/b>Starts at $1,099\/month part-time or $1,799\/month full-time, with no contracts and the option to add or reduce hours.<\/p>\n
2. My Mountain Mover<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare2.jpg\")
<\/p>\nThis option is best for practices hiring for a defined role, from front desk to billing or nurse-level support.<\/p>\n
My Mountain Mover places full-time, Philippines-based assistants and prices them in three flat monthly tiers that cover salary, benefits and HR support.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- Role tiers:<\/b> Core covers receptionists and admin assistants, Specialized covers billers and scribes and Expert covers US-registered nurses and bilingual VAs.<\/li>\n
- Signed BAA:<\/b> The pricing page lists a signed BAA and access to an in-house HIPAA compliance officer.<\/li>\n
- Account support:<\/b> Each client works with a dedicated Account Manager.<\/li>\n
- Onboarding:<\/b> Guided onboarding support runs through the first 30 days.<\/li>\n
- EHR readiness:<\/b> The home page says assistants are pre-trained in leading EHR systems and matched to your specialty.<\/li>\n<\/ul>\n
Key services: <\/b>Medical reception, medical admin, health education, medical and dental billing, scribing plus bilingual or custom roles.<\/p>\n
Pricing:<\/b> $1,895\/month Core, $2,195 Specialized and $2,400 Expert. The pricing page doesn’t state monthly hours.<\/p>\n
3. MEDVA<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare3.jpg\")
<\/p>\nThis option is best for practices that want an hourly model with clinically trained staff.<\/p>\n
MEDVA was founded by Los Angeles physicians Dr. Steven Kupferman and Dr. Omid Shaye, and its sales page says its assistants are primarily registered nurses from the Philippines.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- Training:<\/b> Each VA completes a two-week skills course that includes mandatory HIPAA certification.<\/li>\n
- Vetting:<\/b> Every assistant passes a government background check.<\/li>\n
- Accountability:<\/b> Time-tracking and monitoring software runs on each assistant’s device.<\/li>\n
- Consistency:<\/b> You work with the same VA every day.<\/li>\n
- Flexibility:<\/b> You can replace your VA whenever you need to.<\/li>\n<\/ul>\n
Key services:<\/b> Patient calls, scheduling, appointment reminders, rescheduling, EMR updates, insurance verification, claims, provider record transfers and remote patient monitoring support.<\/p>\n
Pricing:<\/b> $10\/hour on its sales page, with no payroll taxes or hidden fees.<\/p>\n
4. Portiva<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare4.jpg\")
<\/p>\nThis option is best for practices that want to test phone and front-desk coverage before committing.<\/p>\n
Portiva, founded in 2009 and based in Collegeville, Pennsylvania, staffs practices with HIPAA-trained assistants who connect to the office live.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- Trial:<\/b> A free 7-day trial comes first, with no contract required.<\/li>\n
- Selection:<\/b> You review resumes and intro videos before choosing your assistant.<\/li>\n
- Phones:<\/b> Your office phone line can be linked directly to the assistant.<\/li>\n
- Triage support:<\/b> Its FAQ lists patient triage and relaying patient concerns to providers among its remote clinical support tasks.<\/li>\n
- Continuity:<\/b> The same dedicated assistant stays on your account.<\/li>\n<\/ul>\n
Key services:<\/b> Patient calls, scheduling, intake, refill requests, insurance verification, prior authorization, billing support, scribing and EHR updates.<\/p>\n
Pricing:<\/b> Billed hourly, starting around $10 to $15 an hour depending on the tasks.<\/p>\n
5. VA.care<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare5.jpg\")
<\/p>\nThis option is best for practices that budget weekly and want a clear upgrade path to scribing.<\/p>\n
VA.care, founded by Mark Suleman, sells three tiered packages at either 30 or 40 hours a week.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- VA Lite:<\/b> Covers scheduling, gathering patient information, follow-up, reminders and file updates.<\/li>\n
- VA Essential:<\/b> Adds virtual receptionist work and insurance verification plus follow-up on claims and appeals.<\/li>\n
- VA Scribe:<\/b> Adds virtual scribing through Zoom or Microsoft Teams.<\/li>\n
- Overtime:<\/b> The Scribe tier lists availability for overtime.<\/li>\n
- Integration:<\/b> The Scribe tier includes white glove setup and connects to instant messaging and internal phone systems.<\/li>\n<\/ul>\n
Key services:<\/b> Scheduling, patient follow-up, reception, insurance verification, claims follow-up and virtual scribing, depending on tier.<\/p>\n
Pricing:<\/b> At 40 hours a week, $350 Lite, $390 Essential and $450 Scribe. At 30 hours a week, $280, $320 and $360.<\/p>\n
6. DocVA<\/b><\/h3>\n
![\"\"](\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2026\/10\/blog_healthcare6.jpg\")
<\/p>\nThis option is best for practices that need phones answered and routed by their own rules.<\/p>\n
DocVA, based in Fort Lauderdale, places one named assistant per seat. Its service page says every assistant has worked inside a U.S. clinic and many hold an active RN license.<\/p>\n
Why consider it:<\/b><\/p>\n
- \n
- Call handling:<\/b> Inbound answering includes triage, routing by the practice’s rules and peak-hour coverage.<\/li>\n
- Your choice:<\/b> You interview a shortlist and approve the hire.<\/li>\n
- Access control:<\/b> Assistants join your EHR under individually named credentials.<\/li>\n
- Tracking:<\/b> Assistants run time-tracking and monitoring software.<\/li>\n
- No lock-in:<\/b> There’s no minimum term, and an assistant who underperforms gets replaced.<\/li>\n<\/ul>\n
Key services:<\/b> Patient calls, scheduling with waitlist backfill, new patient intake, insurance verification, prior authorization, refills, chart prep, live scribing and billing support.<\/p>\n
Pricing:<\/b> $10.95\/hour on its virtual medical assistant page.<\/p>\n
Pricing Overview<\/b><\/h2>\n
Rates only compare fairly at the same hours.<\/p>\n
The table converts each listed price to a full-time month. It uses 160 hours for hourly rates and roughly 173 hours (40-hour weeks times 52, divided by 12) for weekly packages.<\/p>\n
- Your choice:<\/b> You interview a shortlist and approve the hire.<\/li>\n
- VA Essential:<\/b> Adds virtual receptionist work and insurance verification plus follow-up on claims and appeals.<\/li>\n
- Selection:<\/b> You review resumes and intro videos before choosing your assistant.<\/li>\n
- Vetting:<\/b> Every assistant passes a government background check.<\/li>\n
- Signed BAA:<\/b> The pricing page lists a signed BAA and access to an in-house HIPAA compliance officer.<\/li>\n
- Supervision:<\/b> Team Captains and Supervisors oversee each assistant, alongside a dedicated Customer Success Manager.<\/li>\n
- Fixed hours:<\/b> Part-time plans cover 80 hours a month and full-time plans cover 160.<\/li>\n