{"id":1433,"date":"2015-04-21T22:56:16","date_gmt":"2015-04-22T03:56:16","guid":{"rendered":"http:\/\/flevy.com\/blog\/?p=1433"},"modified":"2015-04-04T23:06:44","modified_gmt":"2015-04-05T04:06:44","slug":"high-business-growth-gold-at-the-end-of-the-rainbow","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/high-business-growth-gold-at-the-end-of-the-rainbow\/","title":{"rendered":"High Business Growth: Gold at the end of the Rainbow?"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright size-medium wp-image-1434\" src=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2015\/04\/Gold__corridor_by_iamhk-300x199.jpg\" alt=\"Gold__corridor\" width=\"300\" height=\"199\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2015\/04\/Gold__corridor_by_iamhk-300x199.jpg 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2015\/04\/Gold__corridor_by_iamhk.jpg 800w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>In 1980 and 2008, the US Government\u2019s Small Business Administration (SBA) found that\u00a0high growth companies&#8211;so-called &#8220;gazelles&#8221;&#8211;were just 4% of total firms. In 2010, the US-based Blueprint Growth Institute determined that only 387 (3.5%) of 11,000 companies going public since 1980 had achieved over $1 billion (UK\u00a3620 million, \u20ac790 million) in sales. Whilst that sounds a big number to European ears, it&#8217;s much less so in the vast US market.<\/p>\n<p>In 2007, McKinsey discovered that\u00a0just 0.8% of firms outperformed competitors in revenue and profit growth for 10 years or more, and just 9.2% on profit alone. By contrast, Harvard Business Review found that\u00a090% of business strategies failed to meet their objectives and $9 billion of $10 billion spent on developing strategy was wasted, a shocking indictment.<\/p>\n<p>Let&#8217;s not kid ourselves. Creating a business from scratch is risky. Growing a business is usually hard, evolutionary graft and takes a long time with bumps, some of them major, along the road. So how can you both reduce risk AND accelerate growth, and is that just pie in the sky?!<\/p>\n<p>First of all you, have to accept a critical, brutal, and unpalatable lesson.<\/p>\n<p>In my experience over 30 years in Europe and the US most of the serious, often\u00a0fatal, &#8216;injuries&#8217; suffered by ambitious, high growth businesses are\u00a0self-inflicted\u00a0and\u00a0entirely avoidable!<\/p>\n<p>I\u2019ve seen it all at first-hand:<\/p>\n<ul>\n<li style=\"font-weight: inherit; font-style: inherit;\">a young, rapidly growing company so\u00a0obsessed\u00a0with sales at any price and by any means that\u00a0it provoked a far more powerful, deep-pocketed and well-established competitor to systematically and successfully put it out of business! 350 people lost their jobs, including me.<\/li>\n<li style=\"font-weight: inherit; font-style: inherit;\">a profitable company which abandoned loyal, high margin customers to chase high volume, fickle, low margin market segments.\u00a0Astonishingly several existing customers told me they\u2019d given up telling the company to charge higher prices!!!\u00a0Sadly it went bust within 18 months of an ill-conceived management buyout (MBO), with the loss of 450 jobs.<\/li>\n<li style=\"font-weight: inherit; font-style: inherit;\">a 35 year old, highly profitable management consultancy which embarked on an ambitious growth strategy.\u00a0After 10 years it had lost all its best people, made big losses during a 2 year period of peak sales (!!), and sales had collapsed to the same level as before. Its balance sheet was wrecked.<\/li>\n<li style=\"font-weight: inherit; font-style: inherit;\">an IT company which massively over-expanded via foolish acquisitions during the dotcom boom and had to be rescued via an extremely painful turnaround which cost many jobs and almost failed<\/li>\n<li style=\"font-weight: inherit; font-style: inherit;\">company after company who believed their product was unique, their industry was unique and\/or their strategy was unique. Such companies struggle to listen, to learn, to grow and in some cases to survive.\u00a0Sadly they often tend to &#8216;shoot the messenger&#8217; &#8211; people who could help them avoid the pitfalls. Indeed they often do so with relish.<\/li>\n<\/ul>\n<p>Building value is predominantly arduous and unsexy, albeit with exciting staging points on the journey; however, destroying it is child\u2019s play!<\/p>\n<p>Here are the critical factors for\u00a0safe, sustainable growth\u00a0in sales and profits:<\/p>\n<ol>\n<li style=\"font-weight: inherit; font-style: inherit;\">Start by being the kind of creative, inspiring, unselfish, ethical, values-driven leader and business partner I described in my blog\u00a0<a href=\"http:\/\/linkd.in\/1sSRkXm\" target=\"_blank\" rel=\"nofollow\">Leadership \u2013 have you got what it takes?<\/a>\u00a0This is the\u00a0essential foundation, the pixie dust, which will ultimately get\u00a0outstanding performance from your people\u00a0and build\u00a0superb customer (and supplier) relationships. This kind of leadership and business behaviour is all-too-rare, and people absolutely love it!<\/li>\n<\/ol>\n<ol start=\"2\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Remove managers, no matter how senior, who do not conform (or strive sincerely to conform) to this blueprint for leadership. Develop and promote people from within who do, and absolutely\u00a0<span class=\"underline\" style=\"font-style: inherit;\">do not<\/span>\u00a0recruit leaders and managers from outside\u00a0<span class=\"underline\" style=\"font-style: inherit;\">unless<\/span>\u00a0they clearly fit the company\u2019s culture and values. This advice from my own experience mirrors what the top 1% of businesses do. GE (General Electric) is the most celebrated case in point, but there are many others of all sizes and growth curves.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Build strong teams with healthy values who like working together, and set them ambitious but realistic goals.\u00a0Let them develop the strategy with you for achieving these goals \u2013 do\u00a0<span class=\"underline\" style=\"font-style: inherit;\">not<\/span>\u00a0impose it on them. If they believe they own the strategy they will execute it far more effectively, and will challenge and change it when they need to. Again this mirrors the top 1% of businesses.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Commit your business to strive to\u00a0understand its customers and competitors better than they understand themselves. This will enable you to go on creating superior value for customers and thereby achieve sustained high growth. It may not happen immediately but it will come.<\/li>\n<\/ol>\n<ol start=\"5\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Adopt the principles of \u2018Lean Startup\u2019 (Eric Ries, 2011). Specifically,\u00a0develop your business by constructing carefully thought out experiments to learn and test assumptions as rapidly as possible, wherever possible in front of existing or potential customers. You will find that your assumptions are invariably wrong and customers will tell you how to create new value in far better ways than you could have come up with by yourselves.\u00a0This will save you huge amounts of time, pain and money, and put you way ahead of your competitors. Lean Startup is not just for business startups \u2013 it works for all business projects and programmes where there is high uncertainty and a danger of expensive mistakes (in other words almost everything!)<\/li>\n<\/ol>\n<ol start=\"6\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Encourage constructive dissent and new ideas. Avoid like the plague the human weaknesses I highlighted in my blog\u00a0<a href=\"http:\/\/linkd.in\/1utGjhk\" target=\"_blank\" rel=\"nofollow\">Human weakness \u2013 a competitive advantage?<\/a>\u00a0One of the greatest causes of underperformance is an unwillingness to accept constructive criticism. The Scottish independence referendum offered a classic example of this (see my various blogs on 13, 14, 20 and 21 Sept 2014) \u2013 the \u2018Yes\u2019 campaign were convinced they would win because they got carried away by their own propaganda and would not tolerate different views that were earnestly held, with sound reason.<\/li>\n<\/ol>\n<ol start=\"7\">\n<li style=\"font-weight: inherit; font-style: inherit;\">As your understanding of customers changes radically and improves dramatically you must start to\u00a0evolve your business processes to continually increase value for customers and remove or reduce \u2018waste\u2019\u00a0&#8211; any activity not adding value for customers. This is\u00a0Lean Thinking\u00a0&#8211; it propelled Toyota to become the world\u2019s No 1 vehicle manufacturer. It will also help keep you way ahead of your competitors, many of whom fall into the trap of thinking Lean Thinking is about cutting costs, usually headcount. This very often destroys customer value and damages businesses, sometimes catastrophically.<\/li>\n<\/ol>\n<ol start=\"8\">\n<li style=\"font-weight: inherit; font-style: inherit;\">Keep evolving your business in this consistent manner, and under no circumstances change its basic direction.\u00a0Stop doing things that detract from the unerring focus on continually responding to customer insights and increasing customer value. Avoid the temptation to chase new initiatives that don\u2019t fit this simple concept, do not spread yourselves too thin and stay true to your company\u2019s underlying values \u2013 everything else can change, but not the values and core purpose of the company.\u00a0Making money is\u00a0<span class=\"underline\" style=\"font-style: inherit;\">not<\/span>\u00a0a valid core purpose; it is a natural outcome of pursuing a true and motivating core purpose diligently and effectively. All of this is what the top 1% do.<\/li>\n<\/ol>\n<p>I didn\u2019t say it would be easy but is anything that only 1% of businesses are achieving going to be easy?!<\/p>\n<p>The main reason more businesses don\u2019t get there is because they don\u2019t know about it, they don\u2019t believe it will work, or they\u2019re simply not willing to commit themselves to try it or to stick with it.<\/p>\n<p>Imagine how it would feel to have found the \u2018gold at the end of the rainbow\u2019, not only in terms of financial rewards, but a business making a valuable contribution to society,\u00a0loved by its customers, employees and suppliers. This particular rainbow isn\u2019t a mirage.<\/p>\n<p>So what are you waiting for? Follow this blueprint and you&#8217;ll be on the right road.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In 1980 and 2008, the US Government\u2019s Small Business Administration (SBA) found that\u00a0high growth companies&#8211;so-called &#8220;gazelles&#8221;&#8211;were just 4% of total firms. In 2010, the US-based Blueprint Growth Institute determined that only 387 (3.5%) of 11,000 companies going public since 1980 had achieved over $1 billion (UK\u00a3620 million, \u20ac790 million) in sales. Whilst that sounds a&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/high-business-growth-gold-at-the-end-of-the-rainbow\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">High Business Growth: Gold at the end of the Rainbow?<\/span><\/a><\/p>\n","protected":false},"author":27,"featured_media":1434,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[81],"tags":[737,40,10,738],"class_list":["post-1433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy","tag-business-growth","tag-growth-strategy","tag-mckinsey","tag-small-business-administration"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/1433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=1433"}],"version-history":[{"count":1,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/1433\/revisions"}],"predecessor-version":[{"id":1435,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/1433\/revisions\/1435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/1434"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=1433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=1433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=1433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}