{"id":12553,"date":"2023-03-21T15:53:58","date_gmt":"2023-03-21T20:53:58","guid":{"rendered":"https:\/\/flevy.com\/blog\/?p=12553"},"modified":"2023-03-21T15:53:58","modified_gmt":"2023-03-21T20:53:58","slug":"problem-of-change-and-behavioral-change","status":"publish","type":"post","link":"https:\/\/flevy.com\/blog\/problem-of-change-and-behavioral-change\/","title":{"rendered":"Problem of Change and Behavioral Change"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-12569\" src=\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/chimpanzee-drinking-a-coffee.jpg\" alt=\"\" width=\"1024\" height=\"912\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/chimpanzee-drinking-a-coffee.jpg 1024w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/chimpanzee-drinking-a-coffee-300x267.jpg 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/chimpanzee-drinking-a-coffee-768x684.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Problematic situations exhibit a common structure or pattern.\u00a0 The structure of most problems comprises 3 main elements:<\/p>\n<ul>\n<li>The Problem State<\/li>\n<li>The Solved State<\/li>\n<li>The Solution Path<\/li>\n<\/ul>\n<p>The Problem State implies &#8220;what is,&#8221; the Solved State denotes &#8220;what should be,&#8221; and the Solution Path implies the changes integral to bridging the gap between the two states.\u00a0 When presented with a problem, the Solution Path is a means of transitioning from the Problem State to the Solution State via certain specific actions.<\/p>\n<p><a href=\"https:\/\/flevy.com\/browse\/stream\/change-management\">Change Management presents several inherent underlying issues.<\/a>\u00a0 To confront a problem, the leadership should specify the behaviors that need to be stopped as well as those that should be adopted and seek practical solutions.\u00a0 These solutions necessitate a set of changes with a clear course of action to change individuals\u2019 behaviors.<\/p>\n<p>When trying to solve a problem, it is important to look at it from two perspectives:<\/p>\n<ul>\n<li><strong>Content<\/strong>: The content perspective of problem solving looks at what the problem is about, its nature, and its characteristics. Depending on the type of problem, it could be behavioral, business-related, performance-related, or manufacturing-related.<\/li>\n<li><strong>Process<\/strong>: The process perspective looks at how the problem is approached and solved.<\/li>\n<\/ul>\n<p>The method of confronting a problem from the content and process perspectives is manifested in fields such as <a href=\"https:\/\/flevy.com\/browse\/flevypro\/artificial-intelligence-ai-machine-learning-ml-3336\">Artificial Intelligence<\/a>, <a href=\"https:\/\/flevy.com\/business-toolkit\/organizational-design\">Organizational Design<\/a>, <a href=\"https:\/\/flevy.com\/digital-transformation\">Digital Transformation<\/a>, and <a href=\"https:\/\/flevy.com\/business-toolkit\/performance-management-perf\">Performance Management<\/a>.<\/p>\n<p>Most problems that organizations encounter are either general change related or specific <a href=\"https:\/\/flevy.com\/browse\/flevypro\/3-bs-of-behavioral-change-5373\">Behavioral problems<\/a>.<\/p>\n<p>To tackle these problems, Lewin&#8217;s Force Field Analysis can be applied as a broad diagnostic tool.\u00a0 As per Lewin\u2019s Force Field Analysis, the Problem State (current situation) arises as a result of two equal forces that are contrasting but acting together.\u00a0 One of these forces is a Driving Force, which pushes to break away from the current situation and toward a new or desired state.\u00a0 The other is a Resisting Force that restrains the Driving Force and acts in the opposite direction.\u00a0 These forces balance each other and maintain a state of equilibrium.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-12567\" src=\"http:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/Problem-of-Change-Behavioral-Change.png\" alt=\"\" width=\"1335\" height=\"752\" srcset=\"https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/Problem-of-Change-Behavioral-Change.png 1335w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/Problem-of-Change-Behavioral-Change-300x169.png 300w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/Problem-of-Change-Behavioral-Change-1024x577.png 1024w, https:\/\/flevy.com\/blog\/wp-content\/uploads\/2023\/03\/Problem-of-Change-Behavioral-Change-768x433.png 768w\" sizes=\"(max-width: 1335px) 100vw, 1335px\" \/><\/p>\n<p>The Force Field Analysis helps in understanding why some people support change while others resist it. If the Driving Forces are stronger, they make the change more attractive to people.\u00a0 However, if the Resisting Forces are greater, they are successful in maintaining the status quo.<\/p>\n<p>Behavior Problems, in general, can be classified into 2 groups:<\/p>\n<ul>\n<li><strong>Problems of Omission<\/strong> \u2013 These problems surface when individuals neglect to perform or communicate what they are supposed to be doing. For example, by not communicating important information or failing to follow through on a promise.<\/li>\n<li><strong>Problems of Commission <\/strong>\u2013 These problems emerge when individuals perform something that they are not supposed to be doing. Such an inappropriate action can cause harm to people, reputation, or the organization.\u00a0 For instance, telling a lie, committing fraud, or taking actions that are illegal or unethical.<\/li>\n<\/ul>\n<p>The Problems of Omission and Commission both have negative consequences.\u00a0 Omission can lead to missed opportunities, a loss of trust, and damaged relationships. \u00a0However, Problems of Commission result in legal or financial penalties, harm to others, or reputation damage.<\/p>\n<p>There isn\u2019t a single strategy to address these behavioral problems. \u00a0Depending on the type of behavior problem, Change Managers should exercise strategies that are ideal for a given scenario.<\/p>\n<p>Increasing the factors that drive individuals to perform specific actions, reducing the factors that make them resist the directive, reducing the factors that support existing behaviors, and raising the forces that might potentially constrain them are some of the tactics that help managers deal with these problems.<\/p>\n<p>Interested in learning more about the drivers and consequences of Behaviors and how to change them? You can download <a href=\"https:\/\/flevy.com\/browse\/flevypro\/problem-of-change-and-behavioral-change-6883\">an editable PowerPoint presentation on Problem of Change &amp; Behavioral Change here <\/a>on the\u00a0<a href=\"https:\/\/flevy.com\/browse\">Flevy documents marketplace<\/a>.<\/p>\n<p><strong>Do You Find Value in This Framework?<\/strong><\/p>\n<p>You can download in-depth presentations on this and hundreds of similar business frameworks from the\u00a0<a href=\"https:\/\/flevy.com\/pro\/library\">FlevyPro Library<\/a>.\u00a0<a href=\"https:\/\/flevy.com\/pro\">FlevyPro<\/a>\u00a0is trusted and utilized by 1000s of management consultants and corporate executives.<\/p>\n<p>For even more best practices available on Flevy, have a look at our top 100 lists:<\/p>\n<ul>\n<li><a href=\"https:\/\/flevy.com\/top-100\/strategy\">Top 100 in Strategy &amp; Transformation<\/a><\/li>\n<li><a href=\"https:\/\/flevy.com\/top-100\/organization\">Top 100 in Organization &amp; Change<\/a><\/li>\n<li><a href=\"https:\/\/flevy.com\/top-100\/consulting\">Top 100 Consulting Frameworks<\/a><\/li>\n<li><a href=\"https:\/\/flevy.com\/top-100\/digital\">Top 100 in Digital Transformation<\/a><\/li>\n<li><a href=\"https:\/\/flevy.com\/top-100\/opex\">Top 100 in Operational Excellence<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Problematic situations exhibit a common structure or pattern.\u00a0 The structure of most problems comprises 3 main elements: The Problem State The Solved State The Solution Path The Problem State implies &#8220;what is,&#8221; the Solved State denotes &#8220;what should be,&#8221; and the Solution Path implies the changes integral to bridging the gap between the two states.\u00a0&hellip;&nbsp;<a href=\"https:\/\/flevy.com\/blog\/problem-of-change-and-behavioral-change\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Problem of Change and Behavioral Change<\/span><\/a><\/p>\n","protected":false},"author":110,"featured_media":12569,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[408,85],"tags":[1147,3111,1950,228,3112,3113,657,388,824],"class_list":["post-12553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-leadership","category-organization","tag-behavior","tag-behavior-problems","tag-behavioral-change","tag-change-management","tag-force-field-analysis","tag-lewin-change-management-model","tag-problem-solving","tag-strategy-2","tag-transformation"],"_links":{"self":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/12553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/comments?post=12553"}],"version-history":[{"count":8,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/12553\/revisions"}],"predecessor-version":[{"id":12580,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/posts\/12553\/revisions\/12580"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media\/12569"}],"wp:attachment":[{"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/media?parent=12553"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/categories?post=12553"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flevy.com\/blog\/wp-json\/wp\/v2\/tags?post=12553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}