Organizations typically focus on Customer-centric Design in their Strategic Planning and overlook the critical driver of Performance, Growth, and Operational Excellence—their employees. With cut-throat competition now the norm the realization has become clearer that employees are: The face of the business and create lasting—or perishing—brand impression. Sources of innovation and organizational knowledge. Representation of the […]
Tag Archives | performance
Why “Best Practice” May Not Be Best Practice
The term “best practice” came to common usage during the benchmarking craze of the 1990s. Since then, it has been pursued by many “learning” organisations, supported by a burgeoning consulting industry who claim to have uncovered the best ways to do everything from strategic planning to systems reengineering. The promise is quite compelling: “Benefit from […]
What Factors Truly Drive Change?
A couple decades ago, back in 1992, W. Warner Burke and George Litwan collated a number of organizational change models into one holistic view of how organizational structure and design affects change. With this research, Burke and Litwan developed the Causal Model of Organizational Performance and Change, otherwise known as the Burke-Litwin Model. Their seminal framework […]
Is Your Organization the Best It Can Be?
Here is an opportunity to assess your organization against global best practices and receive a feedback report! Did you know that excellence models have captured the principles and best management practices of high performing organizations and that research over the past 25 years has validated the positive relationship of implementing these models and organizational performance? […]
The Next Great Chapter: Life after Retirement of a Senior Leader
I have consulted with people from every aspect of life. I have counseled kids going to college, individuals in life or career transition, moms changing roles from being a mom to being herself. With each of these counseling events, there is always the overarching need to get to the truth–who are you? That quest for […]
