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DESCRIPTION
IT Event Management Process is a part of IITSM Service Operation.
This document contains detailed description of the IT Event Management Process, including:
• Key definitions
• Purpose and Objectives
• Scope
• Value to business
• Types and Categories of events
• Process Workflow – step by step
• Triggers
• Process Inputs / Outputs/ Interfaces
• Designing for Event Management
• Challenges
• Risks
• Critical success factors (CSF)
• Key Performance Indicators (KPIs)
• Process Interfaces
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Source: Best Practices in ITSM, Service Management PowerPoint Slides: Event Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen
OVERVIEW
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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IT Service Operation - 5 Processes
This bundle contains 5 total documents. See all the documents to the right.
ITSM Service Management ITIL ISO 20000 Incident Management Problem Management Change Management Configuration Management Project Management Access Management Workflow Cyber Security Business Continuity Planning Business Impact Analysis Information Technology
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