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DOCUMENT DESCRIPTION

This is a Voice of Customer (VOC) Translation Matrix built in MS Excel. It can be used to capture the following elements related to converting customer comment into a customer need:

* Customer Situation
* VOC - Customer Comment
* Further Understanding
* Requirement - Customer Need

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Source: Voice of Customer (VOC) Translation Matrix Excel document

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Voice of Customer (VOC) Translation Matrix

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This business document is categorized under:
Lean Six Sigma

File Type: Excel (xlsx)

Tag(s): Lean Template, VOC, Voice of Customer

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Upload date (first version): Feb 27, 2017

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