Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Service Design and Delivery (19-slide PPT PowerPoint presentation (PPT)) Preview Image Service Design and Delivery (19-slide PPT PowerPoint presentation (PPT)) Preview Image Service Design and Delivery (19-slide PPT PowerPoint presentation (PPT)) Preview Image Service Design and Delivery (19-slide PPT PowerPoint presentation (PPT)) Preview Image Service Design and Delivery (19-slide PPT PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Arrow   Unlock all 20 preview images:   Login Register

Service Design and Delivery (PowerPoint PPT)

File Type: 19-slide PPT PowerPoint presentation (PPT)

250+ Downloads

Sorry, this document is currently only available to FlevyPro subscribers.

You can join FlevyPro for only $39/month.

Or, you can subscribe to the Customer-Centric Design (CCD) Stream, our curated collection of Customer-Centric Design (CCD) frameworks.


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable PPT document.
Trusted by over 10,000+ organizations.

DESCRIPTION

This product (Service Design and Delivery) is a 19-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer—thus attaining Customer Delight.

If a service is well-designed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for our organization.

There are 5 principles to great Service Design and Delivery:

1. The customer is always right—assuming the customer is right for us.
2. Don't surprise and delight customers—just delight them.
3. Great service should not require heroic efforts by us—or the customer.
4. Service Design and Delivery must be coherent across all platforms.
5. We're never done—anticipate, create, innovate, iterate, and repeat.

Additional topics discussed in this presentation include the 10 Elements of Customer Delight, Technical Excellence, Customer Experience, and Customer Experience Journey Design.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Delight, Service Design PowerPoint Slides: Service Design and Delivery PowerPoint (PPT) Presentation, PPT Lab


Sorry, this document is currently only available to FlevyPro subscribers.

You can join FlevyPro for only $39/month.

Or, you can subscribe to the Customer-Centric Design (CCD) Stream, our curated collection of Customer-Centric Design (CCD) frameworks.

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

OVERVIEW

File Type: PowerPoint ppt (PPT)
Number of Slides: 19 (includes cover and all slides)


ABOUT THE AUTHOR

Author: PPT Lab
Additional documents from author: 25

PPT Lab is a presentation design firm specializing in business frameworks and PowerPoint templates. Our team is comprised of ex-consultants from McKinsey, E&Y, Bearing Point, and boutique consulting firms. We have worked with hundreds of clients globally, ranging from mid-size manufacturing companies to global Fortune 500 conglomerates. [read more]


ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Service Design Customer Experience Customer Satisfaction PowerPoint Diagrams Compilation Business Framework PowerPoint Diagrams Digital Transformation Information Technology Creativity Innovation Management Customer Service Project Management Agile Strategy Development Business Model Design Business Model Innovation Business Transformation Business Model Canvas Human Resources Strategic Sourcing Mobile Strategy Cyber Security Ideation

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.