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Six Building Blocks of a Customer-Centric Organization (PowerPoint PPT)

File Type: 32-slide PPT PowerPoint presentation (PPT)

#2 in Customer Decision Journey $25.00

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Six Building Blocks of a Customer-Centric Organization) is a 32-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this without incurring debilitating costs from added process and organizational complexity, the organization must be build a true Customer-centric Organization by completely transforming its operating model and business model.

A true Customer-centric Organization possesses capabilities across the following 6 building blocks:

1. Customer Lifecycle and Journey Views
2. Solution Mindset
3. Advice Bundling
4. Frontline Customer Interface
5. Fit-for-Purpose Business Processes
6. Cross-functional Effort

Additional topics discussed in this presentation include McKinsey Decision Journey, Value Stream Mapping, Customer Value Proposition, Solution Development, Digital Transformation, and more.

This document also includes templates for you to use in your own business presentations.

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Source: Best Practices in Customer Decision Journey, Operating Model, Customer-centric Organization, Customer Lifecycle PowerPoint Slides: Six Building Blocks of a Customer-Centric Organization PowerPoint (PPT) Presentation, PPT Lab

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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OVERVIEW

File Type: PowerPoint

(PPT)

Number of Slides: 32 (includes cover and all slides)

Included in FlevyPro subscription

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ABOUT THE AUTHOR

Author: PPT Lab

Additional documents from author: 25

PPT Lab is a presentation design firm specializing in business frameworks and PowerPoint templates. Our team is comprised of ex-consultants from McKinsey, E&Y, Bearing Point, and boutique consulting firms. We have worked with hundreds of clients globally, ranging from mid-size manufacturing companies to global Fortune 500 conglomerates. [read more]

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