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DOCUMENT DESCRIPTIONABOUT FLEVYPRO
Cost of Poor Quality (COPQ) quantifies the negative outcomes (costs) due to waste, inefficiencies, and defects in a process. Cost of Poor Quality is often represented in dollar amounts (or as a percentage of gross sales), and is composed of both internal and external failures. The goal of any organization is to reduce COPQ to zero.
Source: Cost of Poor Quality (COPQ) Excel document
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Cost of Poor Quality (COPQ)
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Upload date (first version): Feb 3, 2016
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