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  1. Acquire the knowledge and skills to evaluate, handle and prevent people problems in the workplace.
  2. This complete training package comes with training slides, JR pocket card and a case study.
  3. These TWI training materials are closely based on the original TWI training manuals.


The Training Within Industry (TWI) Job Relations (JR) program teaches supervisors how to evaluate and take proper actions to handle and to prevent people problems. This skill in leading helps the supervisor to improve his ability in working with people.

There are basic principles that, when applied day in and day out, will tend to keep relations smooth and prevent problems from arising. By pointing out the ways that problems do arise one can readily see that preventive action can be taken. This applies particularly in anticipating changes that may not be readily accepted and in sensing changes in output, attitudes, and relationships. However, when problems do arise, there is an organized procedure to handle such problems that helps get better results from the action we take. TWI Job Relations teaches supervisors the four steps for effective leadership.


1. Understand the importance and benefits of Job Relations
2. Define the foundations for good relations
3. Explain how to improve Job Relations based on the 4-Step method for JR
4. Define the approach to get feelings and opinions


1. Understanding Supervisory Responsibility and the Individual
2. Foundations for Good Relations
3. The "Joe Smith" Problem (case study)
4. The Four Step Method for Job Relations
5. The importance of GETTING THE FACTS
6. The importance of WEIGH AND DECIDE
7. The importance of TAKE ACTION
8. The importance of CHECK RESULTS
9. Practice Demonstrations on each of the four steps
10. How to Get Feelings & Opinions
11. How to See Problems Coming
12. Summary and Closing
13. Appendix - Introduction to TWI

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Source: TWI Program: Job Relations (JR) Training PowerPoint document

This document can be purchased as part of a discount bundle:

The Core TWI Training Programs: JI, JM & JR Bundle View Details
The Complete TWI Programs: JI, JM, JR, JS & PS Training Bundle View Details

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TWI Program: Job Relations (JR) Training

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This business document is categorized under the function(s): Operations   Organization, Change, & HR  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 6.4 MB

Number of Slides: 70

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

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Initial upload date (first version): Mar 12, 2014
Most recent version published: Feb 21, 2016

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