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THIS IS A DOCUMENT BUNDLE.

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BUNDLE DESCRIPTION

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance the service experience for your customers.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery


THERE ARE 4 DOCUMENTS ARE IN THIS BUNDLE:


This is a simple presentation on the ABC\'s and 123\'s of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are... [read more]

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Individual Price: $39.00

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more]

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Individual Price: $39.00

Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more]

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Individual Price: $49.00

When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more]

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Individual Price: $39.00

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Service Excellence Training Package

Sold by Operational Excellence Consulting (this author has 93 documents)

$166.00 (28% discount)
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This business document is categorized under the function(s): Operations   Strategy, Marketing, & Sales  

It applies to All Industries.

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 15, 2016

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5S: Five Disciplines for High Workplace Productivity
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Kaizen
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154-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]
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The 8D Problem Solving Process
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Lean Manufacturing
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71-slide PowerPoint deck. In business, 'Gemba' refers to the place where value is created and improved. The 'Gemba Walk' is an activity that takes management to the front lines to look for waste (non-value added activities) and opportunities. The [read more]
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Lean - Value Stream Mapping (VSM)
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158-slide PowerPoint deck and supporting Excel workbook. Value Stream Mapping (VSM) is a lean management technique used to analyze the flow of materials and information currently required to bring a product or service to a Customer. The goal of value stream mapping is to reduce the [read more]
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