BUY WITH CONFIDENCE
DESCRIPTION
Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer—thus attaining Customer Delight.
If a service is well-designed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for our organization.
There are 5 principles to great Service Design and Delivery:
1. The customer is always right—assuming the customer is right for us.
2. Don't surprise and delight customers—just delight them.
3. Great service should not require heroic efforts by us—or the customer.
4. Service Design and Delivery must be coherent across all platforms.
5. We're never done—anticipate, create, innovate, iterate, and repeat.
Additional topics discussed in this presentation include the 10 Elements of Customer Delight, Technical Excellence, Customer Experience, and Customer Experience Journey Design.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Service Design, Customer Satisfaction PowerPoint Slides: Service Design and Delivery PowerPoint (PPT) Presentation, PPTLab
OVERVIEW
Service Design Customer Experience Customer Satisfaction PowerPoint Diagrams Compilation Business Framework PowerPoint Diagrams Digital Transformation Information Technology Creativity Innovation Management Customer Service Project Management Agile Strategy Development Business Model Design Business Model Innovation Business Transformation Business Model Canvas Human Resources Strategic Sourcing Mobile Strategy Cyber Security Ideation
Download our FREE Strategy & Transformation Framework Templates
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more. |