Do you run a consulting firm? See why FlevyPro is a must have for boutique firms and independent consultants.

THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. See full details below.


BUNDLE DESCRIPTION

3 related documents on Service Catalogues, Service Level Agreements, and Service Desk Software

Understand how to create a Service Catalogue for your business so that your customers (internal or external) know exactly what services you provide and do not provide. Based on your Service Catalogue, understand how to create specific Service Level Agreements with each customer or customer segment. Finally, advice on how to go to market to find the right Service Desk software to compliment your service offerings


THERE ARE 3 DOCUMENTS ARE IN THIS BUNDLE:


This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service... [read more]

View Details

Individual Price: $30.00

This document is an ITIL V3 based Service Level Agreement Template. A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the... [read more]

View Details

Individual Price: $30.00

This Excel document is a template intended to provide a comprehensive group of options to consider when preparing an RFP for IT Service Desk software. It is highly customisable.... [read more]

View Details

Individual Price: $60.00

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right.

 
Top Flevy Author [?]

Service Catalogue, SLA's and Service Desk

Sold by Dartview Consulting (this author has 15 documents)

$120.00 (33% discount)
$80.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Information Technology   Organization, Change, & HR  

It applies to All Industries.

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Initial upload date (first version): Mar 25, 2015

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
111-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Complete Business Frameworks Reference Guide
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
388-slide PowerPoint deck. This is a very comprehensive document with over 350+ slides--covering 56 common management consulting frameworks and methodologies (listed below in alphabetical order). A detailed summary is provided for each business framework. [read more]
$199.00

Add to Cart View Details

Digital Transformation: Blockchain Technology
Listed under:  Information Technology  Operations
View more from: LearnPPT   Top Flevy Author [?]
53-slide PowerPoint deck. Blockchain Technology is an emerging database technology that has gained widespread appeal across many industries, mostly driven by the rise of cryptocurrencies--most notably Bitcoin. It provides numerous process benefits, including [read more]
$59.00

Add to Cart View Details

A Comprehensive Guide to Digital Transformation
Listed under:  Organization, Change, & HR
View more from: The Highway of Change   Top Flevy Author [?]
111-slide PowerPoint deck. This 110+ slide deck is not intended to provide you with the "be all and end all" about Digital Transformation. It has been created from an amount of research into the subject to provide you with the latest thinking from numerous "key [read more]
$35.00

Add to Cart View Details

Business Process Improvement (BPI 7)
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
128-slide PowerPoint deck and supporting Word. Our business process improvements methodology BPI 7 is a proven and systematic approach to continuously improve an organization's existing business processes. The Business Process Improvement (BPI 7) Training Module includes: 1. [read more]
$39.50

Add to Cart View Details

Visual Management
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
143-slide PowerPoint deck. Visual management is an integral part of a Lean management system. Visual management uses displays, metrics and controls to help establish and maintain continuous flow, and giving everyone a view of the work along the value stream. It [read more]
$49.00

Add to Cart View Details

Post-merger Integration Training
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
131-slide PowerPoint deck. This is a post- merger integration training material. The contents include: - Day One capabilities - Synergy Capture - Functional Integration: - IT - Finance - Supply Chain - HR - Communications and Change
$159.99

Add to Cart View Details

Value Managed Relationships Analysis
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
80-slide PowerPoint deck. A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and minimize total system costs of doing business through collaborative sharing of information and [read more]
$99.99

Add to Cart View Details

Frameworks for IT Management
Listed under:  Information Technology  Outsourcing
View more from: Operational Excellence Consulting   Top Flevy Author [?]
215-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 50 different IT governance, management and delivery excellence models/frameworks. (Please note that these are diagrams and charts that are to be used [read more]
$59.00

Add to Cart View Details

PDCA Problem Solving Technique & Tools
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
196-slide PowerPoint deck. In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the [read more]
$49.00

Add to Cart View Details

What project are you working on?
Product Go-to-Market Strategy?   Problem Solving?   Lean Management/Enterprise?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.
Have you found the documents you need?   
Tell us what documents you're looking for and let us do the digging.