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This is an introductory workshop on customers. It focuses on defining and implementing good customer practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research.
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Source: Organizational Excellence Framework - Customers PowerPoint document
Organizational Excellence Framework - Customers
It applies to All Industries.
File Size: 5.1 MB
Number of Slides: 45
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Initial upload date (first version): Apr 29, 2015
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