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In this economy, it is difficult to image a management team that is not deeply absorbed in business process engineering. After all, changing the profile of business is what good management is all about. As it does so, consciously or subconsciously, it executes a business engineering process, the products of which are changes in some or all of the business's organization, culture, processes, or technology. The effectiveness of the process is measured in term of changes in performance of the new business. Performance, in turn, is measured with metrics such as profitability, customer satisfaction, return on assets, growth, market share, and so on.
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Source: Malcolm Baldrige Criteria for Performance Excellence Improvement Proposals PDF document
Malcolm Baldrige Criteria for Performance Excellence Improvement Proposals
It applies to All Industries.
File Size: 357.9 KB
Number of Pages: 21
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Initial upload date (first version): Feb 4, 2015
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