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ITIL Service Improvement Plan based on the What is the Vision > Where are we now? > Where do we want to be? > How to we get there? > Did we get there? Model.
Contains samples CSF's, KPI's and Improvement Tasks
Excel Format, and easily customisable
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Source: Best Practices in ITIL Excel: ITIL Service Improvement Plan Template Excel (XLSX) Spreadsheet, Dartview Consulting
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Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]
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Best Practice (ITIL, Prince2, Risk)
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ITIL ITSM Service Management Incident Management Change Management Information Technology Workflow ISO 20000 Project Management Customer Decision Journey Business Continuity Planning Business Impact Analysis Human Resources Problem Management Contract
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