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This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

THERE ARE 2 DOCUMENTS ARE IN THIS BUNDLE:

	ITIL Problem Management Process ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process,... [read more] View Details Individual Price: $25.00
	ITIL Problem Management Workflow - Process Guide This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the... [read more] View Details Individual Price: $50.00

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ITIL Problem Management Process

Sold by Ivana Nissen (this author has 15 documents)

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This business document is categorized under the function(s): Information Technology ITIL

It applies to All Industries.

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Initial upload date (first version): Dec 20, 2017

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ITIL Problem Management Process

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