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Design Thinking
239-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
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$69.00
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PDCA Problem Solving Technique & Tools
195-slide PowerPoint deck. In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the [read more]
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$59.00
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Structured Problem Solving & Hypothesis Generation
34-slide PowerPoint deck. Training on how to address and solve problems in a structured way. Has a strong focus on hypothesis generation techniques.
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$30.00
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The 8D Problem Solving Process
207-slide PowerPoint deck and supporting ZIP. The 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) [read more]
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$49.50
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Root Cause Analysis (RCA)
73-slide PowerPoint deck. Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place.
Root Cause Analysis seeks to identify the origin of a problem. It uses a [read more]
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ITIL V3 Service Management Overview
129-slide PowerPoint deck. This document is a 129-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL V3 Best Practice Framework, and is inclusive of the 2011 updates
The whole of the Service Lifecycle (Service [read more]
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$70.00
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ITIL Service Catalogue Template
11-page Word document. This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service Portfolio.
The Service Portfolio is the complete set of [read more]
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$30.00
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A3 Thinking (A3 Problem Solving)
139-slide PowerPoint deck and supporting Word. A3 thinking is Lean thinking. An A3 report is a Lean PDCA storyboard. Based on the original A3 process developed by Toyota, the A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report [read more]
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$59.00
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Structured Problem Solving - Top Tier Consulting Framework
57-slide PowerPoint deck. This document provides a practical guide to structured problem solving. It will help you solve strategic problems that your business face. The document provides a framework that has been tested for many years at a top tier consulting firm [read more]
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$69.00
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Issue-Based Work Planning and Hypothesis Problem Solving
25-slide PowerPoint deck. The principles behind Issue-Based Work Planning are a powerful concept for use on all business issues and help to align the approach with the overriding issues, rather than the traditional process structure.
They help ensure that all [read more]
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$29.00
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