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BENEFITS OF DOCUMENT
  1. Overview of ITIL Event Management concepts
  2. ISO 20000 and ITIL v3 compliant
  3. Awareness and Implementation Workshop for Event Management process

DOCUMENT DESCRIPTION

ITIL v3 Event Management Process is a part of ITIL v3 Service Operation publication.
This Document contains detailed description of the ITIL v3 Event Management Process, including:

- Key definitions
- Purpose and Objectives
- Scope
- Value to business
- Types and Categories of events
- Process Workflow - step by step
- Triggers
- Process Inputs / Outputs/ Interfaces
- Designing for Event Mgmt
- Challenges
- Risks
- Critical success factors (CSF)
- Key Performance Indicators (KPIs)
- Process Interfaces

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Source: ITIL Event Management Process PowerPoint document

This document can be purchased as part of a discount bundle:

ITIL Service Operation - ALL 5 processes Bundle View Details
 

ITIL Event Management Process

Sold by Ivana Nissen (this author has 15 documents)

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This business document is categorized under the function(s): Information Technology   ITIL  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 830.8 KB

Number of Slides: 26

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Initial upload date (first version): Mar 26, 2018
Most recent version published: Mar 26, 2018

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