We just launched our long-awaited subscription service—FlevyPro. Get documents for the price of a coffee. Check it out here!
  This is a partial preview. Full document is 38 pages. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing and potential clients and how we can change our business model in order to enhance customer service.

Many entities define their strategy from the inside out; analyzing services, products, organization and processes with the intent to improve them, but without asking if it is what the customer really needs.

For example, people don't go to a bank because they want a mortgage loan; they want a new home. A bank can improve the mortgage processes, find out new product variances or start thinking about how they can better support their clients to provide them the optimal value within their business boundaries. This view enables out-of-the-box thinking and can lead to alternate services (like what PayPal did for traditional money transfers).

This presentation introduces the key stages of customer value management with a set of industry standard and less known tools and techniques that enable you
- to provide more value for our customers by collecting and understanding their needs,
- to define the disciplines for how we want to reflect them,
- to set clear guidance for strategy execution by clearly mapping development actions and strategic objectives,
- and to do it on a profitable way.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Value Driven Strategic Approach PDF document

This document is part of the following Business Toolkits:

Strategic Planning View Details
Customer Experience View Details
 

Customer Value Driven Strategic Approach

Sold by bemola (this author has 2 documents)

$39.99

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Operations   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: PDF (pdf)

File Size: 677.9 KB

Number of Pages: 38

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Feb 15, 2015

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
111-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Design Thinking
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
205-slide PowerPoint deck. In today's increasing complexity of modern technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
$49.00

Add to Cart View Details

Complete Guide to Strategic Planning
Listed under:  Strategy, Marketing, & Sales
View more from: Echelon Associates
77-slide PowerPoint deck. This 77-slide PowerPoint presentation fully illustrates a comprehensive process for the formation of a Strategic Business Plan. It is intended to provide a compendium of substantive input based upon consulting market and management [read more]
$89.00

Add to Cart View Details

Customer Experience Strategy - Template and Guide
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting
51-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
$65.00

Add to Cart View Details

Hoshin Kanri Strategy Deployment
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
144-slide PowerPoint deck and supporting Excel workbook. Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. These are breakthrough objectives that extend two to five years with little change. In addition, the Hoshin Kanri process [read more]
$49.00

Add to Cart View Details

Strategy Planning and Deployment Process
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
100-slide PowerPoint deck and supporting Excel workbook. Our Strategy Planning and Deployment Process, using Strategy Maps and Hoshin Kanri, provides an organization with simple and effective methods and tools to develop, communicate and align its business objectives, strategic initiatives, [read more]
$39.50

Add to Cart View Details

Scenario Planning
Listed under:  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
23-slide PowerPoint deck. Scenario Planning, also called Scenario Thinking or Scenario Analysis, is a method used in the strategic planning process to help businesses make flexible long-term plans. This document describes a 9-phase process for Scenario Planning, [read more]
$39.00

Add to Cart View Details

Strategic Business Planning Methodology
63-slide PowerPoint deck and supporting Word. This comprehensive Strategic Business Planning Methodology provides a framework for conducting a systematic strategic business planning study and to map out an actionable plan for the business. This methodology can be easily incorporated [read more]
$49.00

Add to Cart View Details

Strategic Planning Tools and Templates
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
Excel workbook. This toolkit was developed during a consulting project for a global manufacturing firm to design its business strategy and operating model. A structured, repeatable strategic planning process was developed for the firm's three SBUs for [read more]
$119.99

Add to Cart View Details

World Class Planning & Performance Management
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
43-slide PowerPoint deck. This presentation is to introduce planning and performance management, its key elements, and its importance for the organization. In addition, it outlines the importance of a strong controlling function for effective planning and [read more]
$59.99

Add to Cart View Details

What project are you working on?
Strategy Development?   Proposal Development?   Critical Success Factors?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.
Have you found the documents you need?   
Tell us what documents you're looking for and let us do the digging.