Get our FREE Strategy & Transformation Templates. This is an exclusive promotion being run on LinkedIn.
  This is a partial preview. Full document is 23 slides. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Quickly train employees or new hires on the basics of customer service.
  2. Easy-to-remember key points help learners to retain the knowledge gained.

DOCUMENT DESCRIPTION

This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.

LEARNING OBJECTIVE

To understand the basics of customer service.

CONTENTS

1. The ABCs of Customer Service
A - Attitude
B - Business knowledge
C - Customer-oriented

2. The 123s of Customer Service
Deal with 1 customer at a time
Customer service is a 2-way exchange
Solve or identify issue in 3 minutes (or less)

In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

* Customer Service Essentials
* Delivering Service Excellence
* Service Recovery
* Service Excellence Models

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Service Basics PowerPoint document

This document can be purchased as part of a discount bundle:

Service Excellence Training Package Bundle View Details
 
Top Flevy Author [?]

Customer Service Basics

Sold by Operational Excellence Consulting (this author has 101 documents)

$39.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Operations   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 5 MB

Number of Slides: 23

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Jan 20, 2016
Most recent version published: Feb 14, 2016

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

1000+ Consulting Diagrams, Templates & Graphics
Listed under:  PowerPoint Templates  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
1023-slide PowerPoint deck. This presentation is a mega-collection of 1000+ fully editable consulting diagrams, templates and graphics to enhance your PowerPoint presentations, increase productivity and create visual impact. The above preview only displays less [read more]
$49.00

Add to Cart View Details

Business Case Development Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
$49.00

Add to Cart View Details

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
111-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Hoshin Kanri Strategy Deployment
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
145-slide PowerPoint deck and supporting Excel workbook. *** Kick Start your New Fiscal Year with Hoshin Kanri Strategy Deployment! *** Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. These are breakthrough objectives that [read more]
$59.00

Add to Cart View Details

875+ High Impact Presentation Templates
878-slide PowerPoint deck. This presentation contains pretty everything you are ever going to need to make your big presentation rock! You will find tons of templates on - 1. Coverpages 2. Section Dividers 3. Graphs and Charts 4. Text Layouts 5. Image [read more]
$49.00

Add to Cart View Details

Five Stages of Business Growth
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
25-slide PowerPoint deck. This document introduces a framework for entrepreneurs to use when building and navigating their business from a nascent, startup state to an enterprise with a global footprint. This framework is based on the fact that all businesses [read more]
$39.00

Add to Cart View Details

Value-based Pricing Strategy
Listed under:  Strategy, Marketing, & Sales
View more from: PPT Lab   Top Flevy Author [?]
47-slide PowerPoint deck. There are 3 common approaches to pricing: Cost-based Pricing, Competitive Pricing, and Value-based Pricing. This presentation discusses A.T. Kearney's approach to Value-based Pricing. Value-based Pricing offers numerous distinct [read more]
$39.00

Add to Cart View Details

Digital Transformation: Blockchain Technology
Listed under:  Information Technology  Operations
View more from: LearnPPT   Top Flevy Author [?]
53-slide PowerPoint deck. Blockchain Technology is an emerging database technology that has gained widespread appeal across many industries, mostly driven by the rise of cryptocurrencies--most notably Bitcoin. It provides numerous process benefits, including [read more]
$59.00

Add to Cart View Details

Pricing Strategy
Listed under:  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
38-slide PowerPoint deck and supporting Excel workbook. This presentation provides an in-depth discussion on Pricing Strategy. Topics include: *Skimming vs. Penetration *Consumer Adoption Curve *Advantages and Disadvantages *Pricing Approach *Price Curve Analysis *Price Sensitivity [read more]
$49.00

Add to Cart View Details

Complete Business Frameworks Reference Guide
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
388-slide PowerPoint deck. This is a very comprehensive document with over 350+ slides--covering 56 common management consulting frameworks and methodologies (listed below in alphabetical order). A detailed summary is provided for each business framework. [read more]
$199.00

Add to Cart View Details

What project are you working on?
Product Go-to-Market Strategy?   Problem Solving?   Balanced Scorecard?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.