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  1. Best customer experience strategy design tool available online
  2. Comes with with three free training videos that will explain you the document
  3. Enables you to create remarkable customer experiences in a profitable way, which means higher revenues and better cost efficiency


This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the world to shape world-class customer experience strategies. This document will give you all the relevant questions to ask and matters to solve to have the most important matters figured out for customer value and why they would consume your organisation's products or services.

The document contains several areas that will help you to determine who your customers are, why they are your customers, what do they expect, want and need from your business. On top of that it helps you to evaluate what are the best ways to respond to such customer desires, creating a long-lasting customer relationship with maximum profitability.

The document also empowers you to estimate the financial side of customer experiences. That is how much does it cost for your organisation to produce remarkable customer experiences as well as how much it will generate revenues.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Experience Blueprint Word document

This document is part of the following Business Toolkit:

Customer Experience View Details

Customer Experience Blueprint

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This business document is categorized under the function(s): Organization, Change, & HR   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: Word (docx)

File Size: 739.1 KB

Number of Pages: 9

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jan 10, 2015

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