Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Complete Guide to Customer-centric Design (CCD)   103-slide PPT PowerPoint presentation (PPT)
$69.00

Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Arrow   Unlock all 36 preview images:   Login Register

Complete Guide to Customer-centric Design (CCD) (PowerPoint PPT)

File Type: 103-slide PPT PowerPoint presentation (PPT)

Top 500 Best Practice $69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable PPT document.
Trusted by over 10,000+ organizations.

DESCRIPTION

This product (Complete Guide to Customer-centric Design [CCD]) is a 103-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are increasing and customers become more demanding. They now expect seamless, 24/7, omnichannel Customer Experiences. To best serve our customers, we need to understand them.

Thus, Customer-centric Design (CCD) is becoming increasingly critical to the success of any organization. CCD is the process of building our offering based on the wants, needs, and challenges of our customers.

This presentation covers foundational principles and popular frameworks in Customer-centric Design. It is broken down into 5 core sections:

1. Customer Experience (CX) Design – At the heart of CCD, is a well designed Customer Experience. In this section, we deconstruct a 3-phase approach to CX Design.

2. Customer Journey Frameworks – To design a proper CX, we need to map out all customer touchpoints on the Customer Journey. In this section, we cover several notable frameworks developed by management consultancies.

3. Human-centered Design (HCD) – Using principles of HCD, we put the customer at the center of every decision of our organization. This section teaches the 5 principles of HCD Transformation.

4. Service Design and Delivery – In this section, we discuss Service Design and how to achieve Customer Delight. Service Design is the bridge between Strategy and Customer Experience.

5. Design-driven Culture – Lastly, to truly effect change and adopt the principles of CCD, we need to affect our organization's culture. This final section explains the elements to master in order to adopt a Design-driven Culture.

By understanding and putting the concepts within this guide into practice, you will be well on your way to developing a true Customer-centric Organization.

This deck also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Complete Guide to Customer-centric Design (CCD) PowerPoint (PPT) Presentation, LearnPPT Consulting


$69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
Add to Cart
  

OVERVIEW

File Type: PowerPoint ppt (PPT)
File Size: 3.8 MB
Number of Slides: 103 (includes cover and all slides)


ABOUT THE AUTHOR

Author: LearnPPT Consulting
Additional documents from author: 99

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience Customer Decision Journey Digital Transformation ISO 9001 Creativity Human Resources Customer Relationship Management Shareholder Value Customer-centric Organization Ideation Service Design Innovation Management Mobile Strategy Cyber Security Business Transformation Psychology Problem Solving Diversity Objectives and Key Results Benchmarking Lean Game Workshops Employee Management Performance Management Goal Setting Kaizen Quality Management & Assurance Onboarding Business Framework PowerPoint Diagrams

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.