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BENEFITS OF DOCUMENT
DESCRIPTION
This presentation unleashes the power of QFD (Quality Function Deployment) to capture customer requirements in a systematic and disciplined way and translate them into technical or product requirements or service requirements if it is a service organization.
It starts with QFD definition, basic introduction to QFD terms, why and how it is used, its elements. The second part provides insights into advanced QFD that describes the voice of the customer, Kano model, how to interpret QFD results, how to use QFD to set future goals, conduct a competitive assessment.
The third part focuses on facilitation elements. Detailed discussion is presented on various aspects of facilitation, including, but not limited to expectations, roles of the sponsor, customer, facilitator, ground rules, detailed agenda, how to run sessions to complete QFD House of Quality.
Two Basic QFD Excel templates are included, one for workshop use (QFD BASIC Template – embedded in the presentation) and another for more detailed analysis (QFD BASIC Automated) using multiple houses of quality.
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Source: Best Practices in QFD PowerPoint Slides: Capturing and Translating Customer Requirements through QFD PowerPoint (PPTX) Presentation, QMaxima Inc. - Simplifying Excellence
OVERVIEW
ABOUT THE AUTHOR
QFD Strategy Development Strategic Sourcing Change Management Strategic Planning Hoshin Kanri Consulting Frameworks Consulting Training Company Analysis Growth Strategy Strategic Thinking Chief Strategy Officer M&A (Mergers & Acquisitions) Business Transformation Strategic Analysis Strategy Frameworks KPI Kanban Supplier Negotiations Just in Time Strategy Deployment & Execution Operational Excellence Lean Startup Business Model Canvas Entrepreneurship Supply Chain Analysis Lean Supply Chain SCOR Model Lean Management/Enterprise A3
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