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DESCRIPTION
Finding a problem's root cause can be elusive. This module defines root cause, introduces 18 root cause tools and looks at 6 of these in depth. These include IS/ISNOT, 5 Why's, Cause & Effect (C&E) Diagram, Inter-Relationship Diagram, Cause & Effect (C&E) Matrix and Failure Modes & Effects Analysis (FMEA).
The other 12 root cause tools are evaluated for their complexity, time requirement, ability to find root cause, their level of complexity, intuitiveness, whether they require a cross functional team and the number of factors they are able to evaluate simultaneously.
This material is suitable for independent study or formal classroom training and includes a list of tools, an exercise, and quiz questions.
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Source: 027_Screening Tools PowerPoint (PPTX) Presentation, [x]mjcarter
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