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BENEFITS OF BUNDLE
DESCRIPTION
This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.
This training package includes:
1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery
THERE ARE 4 PRODUCTS ARE IN THIS BUNDLE:
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This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more]
Individual Price: $29.00
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Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more]
Individual Price: $69.00
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Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more]
Individual Price: $79.00
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When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more]
Individual Price: $59.00
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OVERVIEW This is a discounted bundle of 4 documents.
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
Ask the Author a Question
Customer Service Sales Breakout Strategy Team Management Consulting Frameworks Contact Center Process Improvement Leadership Customer Care Continuous Improvement KPI Pricing Strategy Business Process Management Human Resources Customer Experience Service Design Process Analysis Natural Language Processing Sales Force Proposal Template Fourth Industrial Revolution Robotic Process Automation Artificial Intelligence Financial Modeling Business Case Development Business Case Example Cash Flow Management Strategy Development Strategic Thinking Competitive Advantage Growth Strategy Customer Decision Journey Customer Satisfaction
Receive our FREE Primer on Lean Management
This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. |