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Tag Archives | KPI

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Are You Still Using a First Generation Performance Framework?

What is a “first” or “second” generation Performance Management and Measurement framework? Let’s begin by defining these concepts. First generation Performance Management and Measurement frameworks derive Key Performance Indicators (KPIs) from strategy.  These include well known and established frameworks, such as Balanced Scorecard (BSC) and EFQM Excellence Model. These first generation frameworks have led organizations to increase the […]

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How Top 1% Businesses Measure Their Success

Many of us have heard the old adage “What gets measured gets done.” Organisations are awash with KPIs–key performance indicators. Variously attributed to 19th Century UK Prime Minister Benjamin Disraeli and American author Mark Twain the oft-quoted phrase, “There are lies, damned lies and statistics,” reflects justified cynicism about the cult of measurement. The greatest […]

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What Are Balanced Scorecards?

Balanced Scorecards tell you the knowledge, skills and systems that your employees will need (learning and growth) to innovate and build the right strategic capabilities and efficiencies (internal processes) that deliver specific value to the market (customer) which will eventually lead to higher shareholder value (financial). — Robert Kaplan & David Norton In 1990, Art […]

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Perform Strategic Management Right with a Balanced Scorecard

It’s (relatively) easy to come up with a corporate vision, with a mission statement, with a set of strategies.  But, when it comes to the execution of that vision and strategy, things become much more challenging.  This difficulty increases  as the size of the organization increases.  For proper strategic performance management, a number of methodologies […]

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