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Tag Archives | digital transformation

customer journey

What Should Constitute Your Omni-channel Customer Journey Design?

Businesses are getting increasingly complex and so are customers’ expectations.  Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition.  These organizations are using Digitization to create streamlined journeys, which result in more agile IT units, quick delivery of new products, and improved Customer Experiences and Engagement. But before embarking on digitization […]

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pic 1 Next-gen Operating Model

Advancing Digital Transformation in the Highest Form: The Next-gen Operating Model

Companies often know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great customer experience, take advantage of new technologies to cut costs, improve quality and transparency, and build value. Yet, while most companies are trying to get better, the results tend to […]

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pic 1 workforce digitization

The Age of Digital Transformation Is Unstoppable: Why the Need for Workforce Digitization

In the era of the Fourth Industrial Revolution, we are approaching the age of automation. Together with this is the impending penetration of digital technology into the labor force which can threaten to destabilize crucial aspects of how employees work by. This can undermine the stability companies depend on to be agile. With the coming […]

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How Do We Maximize Impact of Customer Experience on Value Creation?

Digitally savvy startups are disrupting markets and threatening conventional businesses.  They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run firms will have to keep evolving their Customer Experience approaches to secure additional avenues of revenue and to stay competitive.  […]

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People Ecosystem pic1

Harnessing Digital Transformation: The People Ecosystem

We are living in a Digital Age. A robust Digital Transformation Strategy is today’s organization’s corporate armaments in remaining competitive. Organizations that have excelled in Digital Transformation have one thing in common that distinguish them from the rest: their mastery of the 4 critical Business Ecosystems. Customer Solutions Ecosystem Operations Ecosystem Technology Ecosystem People Ecosystem […]

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digital leadership pic 1

Capturing Digital Transformation: Path to Digital Leadership

We are living in a Digital Age. A robust Digital Transformation Strategy is today’s organization’s corporate armaments in remaining competitive. Organizations that have excelled in Digital Transformation have one thing in common that distinguish them from the rest: their mastery of the 4 critical Business Ecosystems. The 4 Critical Business Ecosystems Customer Solutions Ecosystem Operations […]

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Technology Ecosystem pic1

Conquering Digital Transformation: The Technology Ecosystem

We are living in a Digital Age. A robust Digital Transformation Strategy is today’s organization’s corporate armaments in remaining competitive. Organizations that have excelled in Digital Transformation have one thing in common that distinguish them from the rest: their mastery of the 4 critical Business Ecosystems. Customer Solutions Ecosystem Operations Ecosystem Technology Ecosystem People Ecosystem […]

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Operations ecosystem pic1

Flying High in Digital Transformation: The Operations Ecosystem

We are living in a Digital Age. Digital Transformation Strategy has become essentially important for any organization to remain competitive, across all industries. Organizations that have excelled in Digital Transformation have achieved mastery of the 4 critical Business Ecosystems. Customer Solutions Ecosystem Operations Ecosystem Technology Ecosystem People Ecosystem In this article, let us focus on the […]

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Customer solutions ecosystem pic1

Mastering Digital Transformation: Customer Solutions Ecosystem

We are living in a Digital Age.  For organizations to remain competitive, they must develop and execute robust Digital Transformation Strategies. Organizations that have excelled in Digital Transformation distinguish themselves through the mastery of the 4 critical Business Ecosystems. Customer Solutions Ecosystem Operations Ecosystem Technology Ecosystem People Ecosystem In this article, let us focus on […]

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Digital Marketing2

Marketing 2.0: How to Build On-demand Marketing Capabilities

The Digital Era has brought on critical challenges for companies to meet new consumer demands for marketing.  Digital Marketing is undergoing transformation at an astounding rate.  There is a radical shift towards “on-demand” marketing, where marketing is becoming consistent, pertinent, and receptive to customers’ demands, delivering heightened experiences literally anywhere with ease of access along […]

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nokia

The Era of Tech-Savvy: Going Digital and Digital Marketing

Fifteen years ago, the ‘new cool’ was owning a Nokia 3310, a legendary, unbreakable and indestructible GSM mobile phone announced in September 2000[1]. We were over the moon with its features that enable us to make phone calls, send long SMS text messages and play the classic Snake II in our free time (let’s be honest, […]

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levers_digital_transformation

What Is Digital Transformation?

Organizations across all industries are undertaking “digital transformation” projects. But, what exactly is it? And, are they doing it right? At it’s core, Digital Transformation is driven by the tangible shift in the role of the technology within an organization.  No longer as purely a support function that enables business processes, technology is now capable […]

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