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Tag Archives | customer satisfaction

customer_satisfaction

The Kano Customer Satisfaction Model

So, you have a robust product roadmap, covering all product features from the most basic to the most innovative. Now, how did you prioritize these features? Did you prioritize things correctly? With limited resources, all organizations strive to prioritize those activities that drive the most value. This is particularly true in product development. Focusing on […]

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happy-customers

Follow the P.A.I.R. Method of Customer Service for More Success

Editor’s Note: Jim Cucinotta is a very senior executive, with over 20+ years of experience in leading sales, marketing, and operations teams.  He is also an author on Flevy.  You can view his firm’s business training guides here. * * * * We hear a lot about customer satisfaction, servicing the customers’ needs, and being customer centric.  But […]

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Improve Your Website to Satisfy Customers

Company websites serve businesses in a variety of ways. To some, it’s the mecca that showcases all of your best work. To others, it’s a way to capture leads. However you categorize your company website, the fact is it projects your brand’s digital presence. It can also be a helpful tool in serving customer needs […]

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How to Turn Your First Time Customers into Repeat Customers?

It always takes more to retain customers than to create new in a highly competitive marketplace. With the growing customer awareness and their increasing demands, it is highly important for the business owners to provide high levels of customer satisfaction. Customer satisfaction is a simply a measure of a particular product or service’s ability to […]

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