In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score. CES plays a role in understanding the ease of customer interactions, thereby shaping […]
Tag Archives | cost reduction
Eliminate Non-Value Added Activities in Your Organization
Recession or boom, companies need to sharpen their competitive edge by applying Lean Management principles to Cost Reduction—that is, the elimination of non-value-added activities or waste in the value stream processes. Be Lean In the Lean Management philosophy, all activities in an organization are grouped into two categories: value-added (VA) activities, and non-value-added (NVA) activities. […]
10 Principles of Cost Transformation
Cost Transformation is a reality that every organization has to face, several times, in its period of existence. Proper and enduring Cost Transformation provides an opportunity to reformulate an organization’s complete course. It may result in divestiture of established businesses, even profitable ones, if they do not match the Strategy or the enterprise’s most distinguishing […]
Pharmaceutical Supply Chain Reinvention
Majority of pharmaceutical companies are persisting with decade old processes and routines. They have transactional relationships with suppliers, lack of concerted efforts to progress ahead, and no vision to reap productivity rewards. The reasons for continuing with these traditional practices include tax regimes, regulatory hurdles, and stable revenues from customers dependent on existing industry offerings. […]
3 Pillars of Globalization
Early 2000s saw a change of mind regarding the Globalization of commerce by members of the political and economic arenas. This change of mind was instigated by myths perpetuated against commerce Globalization because of the dichotomy that appeared between existing Operating Models of companies and needs of the emerging markets. These perceived trade-offs that were […]
5Cs of Site Selection
Site Selection is the practice of choosing a new facility location. It involves measuring the needs of a new project against the merits of potential locations. The practice became popular during the 20th century, as operations of many organizations expanded to new geographies on a national and international scale. Selection of sites has been known […]
6 Strategies for Post-Merger Integration Synergies
A significant number of Mergers remain unsuccessful, because companies do not employ a thorough and disciplined approach to realizing Post-Merger Integration Synergies. In reasons for failure, we hear remarks like: Targets were set several months earlier by the top management without consulting the line managers, or taking ground realities into consideration. Assumption base for setting […]
Supply Chain Management: 6 Building Blocks of Warehouse Cost Reduction
Cut-throat competition in industries has driven companies to find ways to reduce costs while increasing efficiency. To accomplish this, most companies have skillfully endeavored to streamline Sales, Operations Planning, Forecasting, Inventory Management, and Logistics. One area that has still not grabbed industry’s attention is out-bound Supply Chain Management–from packaging to final delivery. Companies generally neglect […]
Strategic Restructuring – 5 Critical Success Factors
Reorganization becomes essential at some stage in the lifecycle of any organization. In order to emerge triumphant through this tumultuous challenge, it is necessary that the focus remains on the challenges impeding the organization, thorough Strategic Planning to tackle the challenges, and prioritizing strategic initiatives to deliver effective Business Transformation. Strategic Restructuring has the capability to […]
Supply Chain Management: 2 Phases of Transportation Cost Reduction
Companies looking to improve efficiency and reduce costs can gain significant ground in the Supply Chain Management function by incorporating Lean Management and Six Sigma techniques. Reason this area has gone under the radar is that companies do not consider Supply Chain to be their core competency. Not only Warehousing but Transportation also has almost […]
Restructuring 101: Use These Assessment Processes and Methods for Redeployment
Organizations that have survived over time have had to reinvent themselves over and over with the changes in the environment. These Business Transformations almost always include Cost Reduction that tend to lean towards Headcount Reduction. Headcount Reduction is typically achieved using 2 approaches: Downsizing Restructuring Downsizing keeps the fundamentals of the roles same with only […]
Target Costing: An Effective Approach to Pricing Products
Cost-based Pricing is fast becoming a relic of the past and being substituted by the concept of Target Costing. Target Costing is referred to as an organized process to determine the cost at which a proposed product must be developed so as to generate profits at the product’s anticipated selling price in future. In highly […]
