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psychic

Why People Can’t See the Future

It’s So Frustrating for Change Leaders! “Why can’t people see the future? It’s so obvious that we need to change–yet the people can’t see that there is a better way!” This is a cry I often hear from leaders and managers who are trying to implement change or improve things in their organisation. They complain […]

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mindfulness

We’re Mindful–Why Isn’t our Organization?

Why the Interest in Mindfulness? The practice of mindfulness has been closely associated with improvements in mental health, physical health and overall well-being (1). These benefits have also been observed in the workplace, where ‘mindful’ individuals are reported to better cope with stress, have improved relationships and greater engagement with the organisation and its goals […]

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How Do We Manage Strategic Change?

Let’s first define Strategic Change. A restructuring of an organization’s business or marketing plan that is typically performed in order to achieve an important objective. For example, a strategic change might include shifts in a corporation’s policies, target market, mission or organizational structure. — BusinessDictionary There’s no doubt that Strategic Change–or any change of such […]

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Learn to Affect Customer Behavior Using the Theory of Planned Behavior

How can you change the behavior of your customers?   Try the Theory of Planned Behavior. The Theory of Planned Behavior (TPB) is an established behavioral psychological theory that links beliefs and behavior. It was developed by Icek Ajzen in 1985 and since been applied to studies of the relations among beliefs, attitudes, behavioral intentions, and behaviors in various […]

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7 Tips to Improve your Matrix Organization

You find a matrix organization in most companies. Especially the bigger ones. But putting a matrix structure to work can be quite a challenge. Yes, matrix organizations have been around for quite some time. And they can be a smart choice to put your strategy to work. But that doesn’t change the fact that most […]

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Talent Management Is DEAD–Killed by Complexity!

The “War for Talent” Since McKinsey coined the team in 1997[1], they have argued strongly that effective Talent Management (TM) is a driver of value creation in organisations. This has launched a spate of TM practices in consulting companies, as well as a multi-billion dollar industry for software vendors like Oracle, SAP and IBM. Enterprises […]

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Why You Should Invest in Your Employees’ Education

Any successful business owner or senior level manager will know that investing in employees is essential to the smooth running and the success of their business. Taking the time to invest in your employees ensures a high level of employee satisfaction, something which can often be necessary in order for the company to be productive, […]

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Action Is the Enemy of Thought

What’s the issue here? In the fast-paced world of today, we are urged to undertake ‘business at the speed of thought’ and become increasingly action orientated. Intuitively it makes sense to increase our speed of response in this rapidly changing environment. But, as we move to action, have our organisations become more effective at understanding […]

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How Technology Helps You Deliver Better Customer Service

For many companies, improvements in technology over the past few decades haven’t improved their customer service. In 1976, a White House study found that only 23 percent of customers were completely satisfied with companies’ solutions to their problems, while 44 percent said that solutions companies provided were at least acceptable. Today, the percentage of customers […]

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The Life and Times of a Change Manager (Part 3d)

Editor’s Note:  Ron Leeman is a world-recognized Change Manager and author of several Change, Process, and Project training guides on Flevy.   He has decided to write a series of articles that chronicle his personal “change” journey.  This is the second installment (part).  You can read beginning from the first piece here.  You can also learn more about […]

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The Life and Times of a Change Manager (Part 3c)

Editor’s Note:  Ron Leeman is a world-recognized Change Manager and author of several Change, Process, and Project training guides on Flevy.   He has decided to write a series of articles that chronicle his personal “change” journey.  This is the second installment (part).  You can read beginning from the first piece here.  You can also learn more about […]

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The Life and Times of a Change Manager (Part 3b)

Editor’s Note:  Ron Leeman is a world-recognized Change Manager and author of several Change, Process, and Project training guides on Flevy.   He has decided to write a series of articles that chronicle his personal “change” journey.  This is the second installment (part).  You can read beginning from the first piece here.  You can also learn more about […]

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