For many companies, improvements in technology over the past few decades haven’t improved their customer service. In 1976, a White House study found that only 23 percent of customers were completely satisfied with companies’ solutions to their problems, while 44 percent said that solutions companies provided were at least acceptable. Today, the percentage of customers […]
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Organizations across all industries are undertaking “digital transformation” projects. But, what exactly is it? And, are they doing it right? At it’s core, Digital Transformation is driven by the tangible shift in the role of the technology within an organization. No longer as purely a support function that enables business processes, technology is now capable […]
Sixty-six percent of millennials want to start their own business, according to Bentley University’s Millennials at Work survey. Despite these aspirations, entrepreneurship among Americans under 30 had reached a 24-year low by 2015, down to 3.6 percent of households compared to 10.6 percent in 1989 and 6.1 percent in 2010, the Wall Street Journal (WSJ) reports. One […]
Computer security, also known as cybersecurity or IT security, is security applied to computing devices such as computers and smartphones, as well as computer networks such as private and public networks, including the whole Internet. With all the discussion on the internet of things (IoT) and the network of sensors, robotics, RFID and software connected […]
The digital transformations, occurring across all sectors of activities, are truly changing the way we live and work. Information is now the most precious natural resource we have and the ability to mine it, refine it, transform it into something useful is revolutionizing our societies. As we transform into a digital economy, new business and […]
Big Data. It’s a buzzword uttered by both industry experts and business professionals; a marketing term and industry description bandied about by techies and creative types alike. Everyone acknowledges how important it is and its unlimited potential in affecting how decisions are made in various areas of our lives. However, that’s all it has actually […]
As a “seasoned” Change Manager, I have been involved in many diverse projects focusing on managing the business aspect of technology implementations; e.g. ERP (SAP, Oracle, Microsoft Dynamics), Core Banking Systems, Business Intelligence, Case Working and Knowledge Management solutions, and the like. To this day, I continue to be asked why is there a need […]
Whether you’re a startup or a seasoned business, your IT team is as close to the heart of your everyday functionality as it gets. Making sure your IT team is on the up-and-up is always good for business. An IT person faces many challenges each day to maintain the business and help it establish itself […]
Ideas, daydreams, and lost balloons float in the clouds. Birds do too, and airplanes. Now, so does technology. Welcome to the world of cloud computing, where data is stored, shared and passed along in an invisible domain that can be made private or public, demanding on your companies needs. Cloud computing as a concept has […]
The data management firm SailPoint found in its 2013 Market Pulse survey that 82 percent of large companies (those with 5,000-plus employees) have some sort of bring your own device policy. Cisco reported in its 2012 report, “BYOD: A Global Perspective,” that U.S., Asian and Latin American firms are the most receptive to BYOD policies, […]
Remember the movie Gerry Maguire? Tom Cruise says to Rene Zellweger: “You complete me.” Well the same can be said for bar-code technology. The technology, when coupled with a credible infrastructure, makes magic. Technology was meant to be a tool, a tool to help us make a real difference. A tool to make good things […]
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