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Achieve Operational Excellence – Gemba, Lean, Kaizen

Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.

Much of this management philosophy is based on earlier continuous improvement methodologies, such as Gemba Walk, Lean Manufacturing, and Kaizen. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. In this article, we have compiled a list of methodology documents centered around this. They were developed by a management consultancy appropriately named Operational Excellence Consulting.

Gemba Walk
https://flevy.com/browse/business-document/gemba-walk-543
In business, ‘Gemba’ refers to the place where value is created and improved. The ‘Gemba Walk’ is an activity that takes management to the front lines to look for waste (non-value added activities) and opportunities. The objective of Gemba Walk is to grasp the situation by involving everyone touching the process to understand the Purpose, Process, and People.

Lean Office
https://flevy.com/browse/business-document/lean-office-350
Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing the process flow and eliminating waste. Simply put, by becoming a Lean Office, you will be able to increase productivity and create greater customer value with less resources.

Kaizen
https://flevy.com/browse/business-document/kaizen-153
Kaizen strategy is the single most important concept in Japanese management – the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace.

Identifying Waste
https://flevy.com/browse/business-document/identifying-waste-618
All Lean production methods have the primary intention of improving manufacturing processes to bring increased profits to the manufacturer and increased value and satisfaction to the customer. To increase profits and delight the customer, you have to get rid of waste – all those extraneous assumptions, attitudes, activities, materials, machines, operations and processes.

5S for the Office
https://flevy.com/browse/business-document/5s-for-the-office-161
To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step to increase efficiency. The presentation covers 5S and Visual Management key concepts, best practices, step-by-step implementation guidance, and how to kick-start 5S in your organization.

In addition to these frameworks, Operational Excellence Consulting has 30+ similar documents on Flevy. View them here.

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Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]   What does it take to achieve Operational Excellence? Read this guide and learn to build an integrated Business Execution System from Six Sigma Master Black Belt Frank Adler, co-founder of Operational Excellence Consulting. [Learn more]
The Fiaccabrino Selection Process (FSP) is a proven methodology for increasing sales and reducing turnover, developed by "Mr. Roche," Charles Fiaccabrino. Mr. Fiaccabrino is a Sales Executive with over 50 years of experience. [Learn more]   Learn this time-tested approach to Change Management authored by Ron Leeman, recipient of the Change Leader award by the World HRD Congress in 2012. Ron Leeman has been Change, Process and Project professional since 1974. [Learn more]
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